:root {
  --alpha-style-ready: 1;
  --bg: #f4f7fb;
  --surface: #ffffff;
  --surface-2: #f8fafc;
  --surface-3: #eef2f6;
  --text: #101828;
  --text-2: #475467;
  --text-3: #667085;
  --border: #e4e7ec;
  --primary: #335cff;
  --primary-2: #274ad8;
  --success: #067647;
  --success-bg: #ecfdf3;
  --warning: #b54708;
  --warning-bg: #fffaeb;
  --danger: #b42318;
  --danger-bg: #fef3f2;
  --info: #175cd3;
  --info-bg: #eff8ff;
  --purple: #6941c6;
  --purple-bg: #f4f3ff;
  --shadow: 0 10px 30px rgba(16,24,40,.08);
  --shadow-lg: 0 20px 60px rgba(16,24,40,.16);
  --radius: 14px;
  --radius-sm: 10px;
  --sidebar-width: 264px;
  --sidebar-collapsed-width: 76px;
  --sidebar-current-width: var(--sidebar-width);
  --sidebar: var(--sidebar-current-width);
  --topbar: 72px;
  --focus: 0 0 0 3px rgba(51,92,255,.18);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color-scheme: light;
}
* { box-sizing: border-box; }
html, body { margin: 0; min-height: 100%; max-width: 100%; background: var(--bg); color: var(--text); overflow-x: hidden; }
body { font-size: 14px; line-height: 1.45; }
button, input, select, textarea { font: inherit; }
button { cursor: pointer; }
a { color: inherit; text-decoration: none; }
img { max-width: 100%; }
.app-root { min-height: 100vh; }
.hidden { display: none !important; }
.muted { color: var(--text-3); }
.nowrap { white-space: nowrap; }
.text-right { text-align: right; }
.text-center { text-align: center; }
.w-full { width: 100%; }
.flex { display: flex; }
.items-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-8 { gap: 8px; }
.gap-12 { gap: 12px; }
.gap-16 { gap: 16px; }
.mt-16 { margin-top: 16px; }
.mt-24 { margin-top: 24px; }


/* Arranque */
/*==========================================*/
/* CONTROL INDIVIDUAL DE CADA LETRA - ALFA */
/*=========================================*/
/* Wordmark vectorial ALFA. El nombre de clase se conserva por compatibilidad del Front. */
.alpha {
  display: inline-block;
  width: 102px;
  height: 24px;
  font-size: 0;
  color: transparent;
  background: #6D8CFF;
  --y: 5.3px;
  --h: 13.5px;
  /* SEPARACION ENTRE TODAS LAS LETRAS */
  --gap: 10px;
  --alfa-mask:
    /* A */
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 28 23'%3E%3Cpath d='M12 0 0 23h5L14 7l9 16h5L16 0z M10 23 h8L16 19L12 19z'/%3E%3C/svg%3E")
      0 var(--y) / 16.4px var(--h) no-repeat,
    /* L */
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 23 23'%3E%3Cpath d='M0 0v23h23v-4H5V0z'/%3E%3C/svg%3E")
      calc(16.4px + var(--gap)) var(--y) / 13.5px var(--h) no-repeat,
    /* F */
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 23 23'%3E%3Cpath d='M0 0h23v4H5v5h16v4H5v10H0z'/%3E%3C/svg%3E")
      calc(29.9px + (var(--gap) * 2)) var(--y) / 13.5px var(--h) no-repeat,
    /* A */
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 28 23'%3E%3Cpath d='M12 0 0 23h5L14 7l9 16h5L16 0z M10 23 h8L16 19L12 19z'/%3E%3C/svg%3E")
      calc(43.4px + (var(--gap) * 3)) var(--y) / 17px var(--h) no-repeat;
  -webkit-mask: var(--alfa-mask);
  mask: var(--alfa-mask);
}
/*=========================================*/

.startup-screen { min-height: 100vh; display: flex; align-items: center; justify-content: center; gap: 12px; background: var(--bg); color: var(--text); font-size: 24px; font-weight: 800; }
.startup-mark { width: 42px; height: 42px; display: inline-grid; place-items: center; border-radius: 12px; background: var(--text); color: var(--surface); font-weight: 850; }
.startup-error { min-height: 100vh; display: grid; place-content: center; justify-items: start; gap: 12px; padding: 32px; background: var(--bg); color: var(--text); }
.startup-error h1 { margin: 8px 0 0; font-size: 28px; }
.startup-error p { margin: 0; color: var(--text-2); }
.startup-error code { max-width: min(760px, 90vw); overflow-wrap: anywhere; padding: 10px 12px; border: 1px solid var(--border); border-radius: 9px; background: var(--surface-2); color: var(--text-2); }
.startup-error button { min-height: 40px; padding: 8px 14px; border: 0; border-radius: 9px; background: var(--primary); color: #fff; font: inherit; font-weight: 700; cursor: pointer; }

/* Login */
.auth-shell { min-height: 100vh; display: grid; grid-template-columns: minmax(380px, 44%) 1fr; background: var(--surface); }
.auth-panel { display: flex; align-items: center; justify-content: center; padding: 56px; }
.auth-card { width: min(430px, 100%); }
.brand { display: inline-flex; align-items: center; gap: 11px; font-weight: 800; letter-spacing: -.02em; font-size: 22px; }
.brand-logo { width: 40px; height: 40px; display: inline-grid; place-items: center; flex: 0 0 40px; }
.brand-logo img { display: block; width: 100%; height: 100%; object-fit: contain; }
.sidebar .brand-logo { width: 38px; height: 38px; flex-basis: 38px; }
.sidebar .brand { color: #fff; }
.auth-card .brand-logo { width: 46px; height: 46px; flex-basis: 46px; }
.auth-card h1 { margin: 42px 0 8px; font-size: 34px; letter-spacing: -.04em; }
.auth-card > p { margin: 0 0 28px; color: var(--text-2); font-size: 15px; }
.auth-visual { position: relative; overflow: hidden; min-height: 100vh; display: flex; align-items: flex-end; padding: 64px; color: #fff; background:
  radial-gradient(circle at 20% 30%, rgba(105,65,198,.88), transparent 28%),
  radial-gradient(circle at 78% 24%, rgba(51,92,255,.95), transparent 30%),
  linear-gradient(145deg, #101828 0%, #1d2939 55%, #344054 100%); }
.auth-visual::before { content: ""; position: absolute; inset: 0; opacity: .18; background-image: linear-gradient(rgba(255,255,255,.18) 1px, transparent 1px), linear-gradient(90deg, rgba(255,255,255,.18) 1px, transparent 1px); background-size: 48px 48px; }

.auth-watermark { position: relative; z-index: 1; margin: auto; display: flex; align-items: center; gap: 18px; font-size: clamp(34px, 4vw, 54px); letter-spacing: -.04em; }
.auth-watermark-logo { width: 92px; height: 92px; object-fit: contain; filter: drop-shadow(0 20px 38px rgba(0,0,0,.22)); }
.auth-visual-copy { position: relative; z-index: 1; max-width: 620px; }
.auth-visual-copy h2 { font-size: clamp(34px, 4vw, 56px); line-height: 1.02; letter-spacing: -.05em; margin: 0 0 20px; }
.auth-visual-copy p { max-width: 540px; font-size: 17px; color: rgba(255,255,255,.78); }
.auth-points { display: flex; gap: 10px; flex-wrap: wrap; margin-top: 28px; }
.auth-point { border: 1px solid rgba(255,255,255,.22); background: rgba(255,255,255,.08); backdrop-filter: blur(8px); padding: 9px 12px; border-radius: 999px; font-size: 13px; }

/* Forms */
.field { display: grid; gap: 7px; margin-bottom: 17px; }
.field label { font-weight: 650; color: #344054; }
.field-help { color: var(--text-3); font-size: 12px; }
.control { width: 100%; min-height: 42px; border: 1px solid #d0d5dd; border-radius: 9px; background: #fff; color: var(--text); padding: 9px 12px; outline: none; transition: border-color .15s, box-shadow .15s; }
.control:hover { border-color: #98a2b3; }
.control:focus { border-color: var(--primary); box-shadow: var(--focus); }
.control:disabled { background: #f2f4f7; color: #98a2b3; cursor: not-allowed; }
textarea.control { min-height: 108px; resize: vertical; }
.form-row { 
  display: grid;
  /*grid-template-columns: repeat(2, minmax(0,1fr));*/
  grid-template-columns: repeat(2, 1fr);
  border: 1px solid rgba(52, 73, 133, 0.3);
  border-radius: 10px;
  padding: 10px;
  gap: 16px;
}
.form-row3 {
  grid-template-columns: repeat(3, 1fr);
}
.form-row-noborder {
  border: none;
  padding: 0;
}
.form-row-3 { display: grid; grid-template-columns: repeat(3, minmax(0,1fr)); gap: 16px; }
.input-icon { position: relative; }
.input-icon .icon { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); color: #98a2b3; pointer-events: none; }
.input-icon .control { padding-left: 40px; }
.form-error { border-radius: 10px; color: var(--danger); background: var(--danger-bg); border: 1px solid #fecdca; padding: 11px 12px; margin-bottom: 16px; }

/* Buttons */
.btn { min-height: 40px; display: inline-flex; align-items: center; justify-content: center; gap: 8px; padding: 9px 14px; border: 1px solid transparent; border-radius: 9px; font-weight: 650; transition: all .15s ease; white-space: nowrap; }
.btn:focus-visible { outline: none; box-shadow: var(--focus); }
.btn:disabled { opacity: .55; cursor: not-allowed; }
.btn-primary { background: var(--primary); color: #fff; box-shadow: 0 1px 2px rgba(16,24,40,.05); }
.btn-primary:hover { background: var(--primary-2); }
.btn-secondary { background: #fff; color: #344054; border-color: #d0d5dd; }
.btn-secondary:hover { background: #f9fafb; }
.btn-danger { background: #d92d20; color: #fff; }
.btn-danger:hover { background: #b42318; }
.btn-ghost { background: transparent; color: #475467; }
.btn-ghost:hover { background: #f2f4f7; }
.btn-sm { min-height: 34px; padding: 6px 10px; font-size: 13px; }
.icon-btn { width: 38px; height: 38px; padding: 0; display: grid; place-items: center; border: 1px solid transparent; border-radius: 9px; background: transparent; color: #475467; }
.icon-btn:hover { background: #f2f4f7; }

/* ALPHA v1.17.10 · Alineación global de iconos */
.icon {
  display: block;
  flex: 0 0 auto;
  vertical-align: middle;
}
[data-icon] {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 auto;
  line-height: 0;
  vertical-align: middle;
}
[data-icon] > .icon { display: block; }
:where(.btn, .nav-link, .sidebar-user, .module-nav-link, .ticket-workspace-tab, .tab, .content-back-link, .company-chip) > :is(.icon, [data-icon]) {
  align-self: center;
}

/* App shell */
.shell { min-height: 100vh; width: 100%; min-width: 0; }
.sidebar { position: fixed; inset: 0 auto 0 0; width: var(--sidebar-current-width); display: flex; flex-direction: column; z-index: 40; background: #101828; color: #fff; }
.sidebar-head { height: var(--topbar); display: flex; align-items: center; padding: 0 20px; border-bottom: 1px solid rgba(255,255,255,.08); }
.sidebar .sidebar-nav { flex: 1; padding: 18px 12px; overflow-y: auto; }
.nav-section { margin: 18px 10px 7px; color: #667085; text-transform: uppercase; letter-spacing: .08em; font-size: 10px; font-weight: 800; }
.nav-link { display: flex; align-items: center; gap: 11px; min-height: 42px; padding: 9px 11px; border-radius: 9px; color: #d0d5dd; margin-bottom: 4px; font-weight: 560; }
.nav-link:hover { color: #fff; background: rgba(255,255,255,.07); }
.nav-link.active { background: rgba(255,255,255,.12); color: #fff; }
.nav-link .icon { width: 19px; height: 19px; }
.sidebar-foot { padding: 12px; border-top: 1px solid rgba(255,255,255,.08); }
.sidebar-user { width: 100%; display: flex; gap: 10px; align-items: center; border: 0; background: transparent; color: #fff; border-radius: 10px; padding: 9px; text-align: left; }
.sidebar-user:hover { background: rgba(255,255,255,.07); }
.avatar { width: 36px; height: 36px; flex: 0 0 auto; border-radius: 50%; display: grid; place-items: center; background: #eef4ff; color: #3538cd; font-weight: 800; }
.sidebar-user .avatar { background: rgba(255,255,255,.14); color: #fff; }
.user-copy { min-width: 0; flex: 1; }
.user-copy strong, .user-copy span { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.user-copy strong { font-size: 13px; }
.user-copy span { color: #98a2b3; font-size: 11px; margin-top: 2px; }
.main-area { min-height: 100vh; width: calc(100% - var(--sidebar-current-width)); min-width: 0; margin-left: var(--sidebar-current-width); }
.topbar { width: 100%; min-width: 0; height: var(--topbar); position: sticky; top: 0; z-index: 30; display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 0 28px; background: rgba(255,255,255,.94); backdrop-filter: blur(12px); border-bottom: 1px solid var(--border); }
.company-switcher { display: flex; align-items: center; gap: 10px; }
.company-switcher label { color: var(--text-3); font-size: 12px; font-weight: 650; }
.company-switcher select { min-width: 230px; }
.topbar-actions { display: flex; align-items: center; gap: 8px; }
.mobile-menu { display: none; }
.content { width: 100%; max-width: 1680px; min-width: 0; margin: 0 auto; padding: 28px; }
.page-head { min-width: 0; display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; margin-bottom: 24px; }
.page-title h1 { margin: 0; font-size: 28px; letter-spacing: -.035em; }
.page-title p { margin: 7px 0 0; color: var(--text-2); }
.page-actions { display: flex; gap: 10px; flex-wrap: wrap; }

/* Cards, KPIs */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: 0 1px 2px rgba(16,24,40,.02); }
.card-head {
  padding: 18px 20px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  border-radius: 12px 12px 0 0 !important;
}
.card-head h2, .card-head h3 { margin: 0; font-size: 16px; }
.card-body { padding: 20px; }
.kpi-grid { display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); gap: 16px; margin-bottom: 22px; }
.kpi { padding: 18px; }
.kpi-top { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.kpi-icon { width: 38px; height: 38px; border-radius: 10px; display: grid; place-items: center; background: #f2f4f7; color: #475467; }
.kpi-label { color: var(--text-2); font-weight: 600; margin: 14px 0 5px; }
.kpi-value { font-size: 29px; letter-spacing: -.04em; font-weight: 780; }
.kpi-meta { margin-top: 7px; font-size: 12px; color: var(--text-3); }
.dashboard-grid { display: grid; grid-template-columns: minmax(0,1.45fr) minmax(320px,.55fr); gap: 18px; }
.metric-list { display: grid; gap: 13px; }
.metric-row { display: grid; grid-template-columns: minmax(120px,1fr) 2fr auto; gap: 12px; align-items: center; }
.metric-progress { width: 100%; height: 8px; border: 0; border-radius: 999px; overflow: hidden; background: #f2f4f7; }
.metric-progress::-webkit-progress-bar { background: #f2f4f7; border-radius: 999px; }
.metric-progress::-webkit-progress-value { background: var(--primary); border-radius: 999px; }
.metric-progress::-moz-progress-bar { background: var(--primary); border-radius: 999px; }

/* Tables */
.table-card { overflow: hidden; }
.table-toolbar { padding: 14px 16px; border-bottom: 1px solid var(--border); display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.table-toolbar .search { min-width: 260px; flex: 1; max-width: 430px; }
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th { background: #f9fafb; color: #475467; font-size: 12px; font-weight: 700; text-align: left; padding: 11px 14px; border-bottom: 1px solid var(--border); white-space: nowrap; }
td { padding: 13px 14px; border-bottom: 1px solid #eaecf0; vertical-align: middle; }
tbody tr:hover { background: #fcfcfd; }
tbody tr:last-child td { border-bottom: 0; }
.table-link { color: var(--primary-2); font-weight: 700; }
.table-link:hover { text-decoration: underline; }
.table-main { font-weight: 650; color: #344054; }
.table-sub { color: var(--text-3); font-size: 12px; margin-top: 3px; }
.empty { padding: 48px 24px; text-align: center; color: var(--text-3); }
.empty .icon { width: 34px; height: 34px; margin-bottom: 10px; }
.pagination { padding: 13px 16px; display: flex; justify-content: space-between; align-items: center; border-top: 1px solid var(--border); }
.pagination-info { color: var(--text-3); font-size: 12px; }

/* Status */
.badge { display: inline-flex; align-items: center; gap: 6px; min-height: 24px; padding: 3px 8px; border-radius: 999px; font-size: 11px; font-weight: 750; white-space: nowrap; }
.badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: .8; }
.badge-neutral { color: #475467; background: #f2f4f7; }
.badge-blue { color: var(--info); background: var(--info-bg); }
.badge-green { color: var(--success); background: var(--success-bg); }
.badge-yellow { color: var(--warning); background: var(--warning-bg); }
.badge-red { color: var(--danger); background: var(--danger-bg); }
.badge-purple { color: var(--purple); background: var(--purple-bg); }
.priority { font-weight: 700; }
.priority-critical { color: #b42318; }
.priority-high { color: #c4320a; }
.priority-medium { color: #b54708; }
.priority-low { color: #067647; }

/* Ticket detail */
.detail-grid { display: grid; grid-template-columns: minmax(0,1fr) 350px; gap: 18px; align-items: start; min-width: 0; }
.detail-grid > * { min-width: 0; }
.ticket-summary { min-width: 0; display: grid; gap: 18px; align-content: start; grid-auto-rows: max-content; }
.ticket-subject { font-size: 22px; margin: 0 0 8px; letter-spacing: -.02em; }
.ticket-meta { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; color: var(--text-3); }
.ticket-main-column { gap: 12px; }
.ticket-compact-summary {
  min-width: 0;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding: 4px 4px 2px;
}
.ticket-compact-summary-copy { min-width: 0; flex: 1; }
.ticket-compact-summary .ticket-subject { margin-bottom: 7px; }
.ticket-compact-edit { flex: 0 0 auto; margin-top: -2px; }
@media (max-width: 640px) {
  .ticket-compact-summary { padding-inline: 0; }
  .ticket-compact-summary .ticket-subject { font-size: 20px; }
  .ticket-compact-edit { margin-top: -4px; }
}
.description { white-space: pre-wrap; overflow-wrap: anywhere; word-break: break-word; color: #344054; line-height: 1.65; }
.timeline { display: grid; gap: 0; }
.timeline-item { position: relative; padding: 0 0 22px 34px; }
.timeline-item::before { content: ""; position: absolute; left: 12px; top: 22px; bottom: -2px; width: 1px; background: #eaecf0; }
.timeline-item:last-child::before { display: none; }
.timeline-dot { position: absolute; left: 5px; top: 2px; width: 15px; height: 15px; border-radius: 50%; background: #fff; border: 4px solid #84adff; }
.timeline-head { display: flex; justify-content: space-between; gap: 12px; }
.timeline-body { color: var(--text-2); margin-top: 6px; white-space: pre-wrap; }
.timeline-time { color: var(--text-3); font-size: 11px; white-space: nowrap; }
.timeline-change { display:inline-flex; align-items:center; gap:6px; margin-top:7px; padding:4px 8px; border-radius:7px; background:var(--surface-2); color:var(--text-3); font-size:11px; font-weight:650; }
.info-list { display: grid; gap: 14px; }
.info-row { display: grid; gap: 3px; }
.info-row label { color: var(--text-3); font-size: 11px; text-transform: uppercase; letter-spacing: .05em; font-weight: 750; }
.info-row div { color: #344054; font-weight: 600; }
.attachment { display: flex; align-items: center; gap: 10px; padding: 10px; border: 1px solid var(--border); border-radius: 9px; }
.attachment + .attachment { margin-top: 8px; }
.attachment-copy { flex: 1; min-width: 0; }
.attachment-copy strong { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.attachment-copy span { display: block; font-size: 11px; color: var(--text-3); }

/* Modal */
.modal-backdrop { position: fixed; inset: 0; z-index: 100; display: grid; place-items: center; padding: 22px; background: rgba(16,24,40,.54); backdrop-filter: blur(3px); }
.modal { width: min(680px, 100%); max-height: calc(100vh - 44px); overflow: auto; background: #fff; border-radius: 16px; box-shadow: var(--shadow-lg); }
.modal-lg { width: min(900px, 100%); }
.modal-head { display: flex; justify-content: space-between; gap: 18px; padding: 20px 22px; border-bottom: 1px solid var(--border); }
.modal-head h2 { margin: 0; font-size: 19px; }
.modal-head p { margin: 4px 0 0; color: var(--text-3); font-size: 12px; }
.modal-body { padding: 22px; }
.modal-foot { padding: 15px 22px; border-top: 1px solid var(--border); display: flex; justify-content: flex-end; gap: 10px; }

/* Toast */
.toast-root { position: fixed; right: 20px; top: 20px; z-index: 200; display: grid; gap: 10px; width: min(390px, calc(100vw - 40px)); }
.toast { display: flex; gap: 11px; align-items: flex-start; padding: 13px 14px; border: 1px solid var(--border); background: #fff; box-shadow: var(--shadow); border-radius: 11px; animation: toast-in .18s ease-out; }
.toast-success { border-left: 4px solid #12b76a; }
.toast-error { border-left: 4px solid #f04438; }
.toast-info { border-left: 4px solid #2e90fa; }
.toast-copy { flex: 1; }
.toast-copy strong { display: block; margin-bottom: 2px; }
.toast-copy span { color: var(--text-2); font-size: 12px; }
@keyframes toast-in { from { opacity: 0; transform: translateY(-8px); } to { opacity: 1; transform: translateY(0); } }

/* Misc */
.skeleton { background: linear-gradient(90deg,#f2f4f7 25%,#e4e7ec 37%,#f2f4f7 63%); background-size: 400% 100%; animation: shimmer 1.3s infinite; border-radius: 7px; }
@keyframes shimmer { 0%{background-position:100% 0} 100%{background-position:0 0} }
.loading-page { padding: 70px 20px; text-align: center; color: var(--text-3); }
.spinner { width: 28px; height: 28px; border: 3px solid #eaecf0; border-top-color: var(--primary); border-radius: 50%; animation: spin .7s linear infinite; margin: 0 auto 12px; }
@keyframes spin { to { transform: rotate(360deg); } }
.error-page { max-width: 620px; margin: 80px auto; text-align: center; padding: 28px; }
.error-code { color: var(--primary); font-weight: 800; font-size: 12px; text-transform: uppercase; letter-spacing: .1em; }
.error-page h1 { font-size: 32px; margin: 8px 0; }
.error-page p { color: var(--text-2); }
.filter-grid { display: grid; grid-template-columns: repeat(5,minmax(130px,1fr)); gap: 10px; width: 100%; }
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); padding: 0 16px; }
.tab { border: 0; background: transparent; padding: 13px 10px 11px; border-bottom: 2px solid transparent; color: var(--text-3); font-weight: 650; }
.tab.active { color: var(--primary); border-bottom-color: var(--primary); }
.users-module-tabs { margin-bottom: 18px; overflow: hidden; }
.users-module-tabs .tabs { border-bottom: 0; }
.users-module-tabs .tab { display: inline-flex; align-items: center; gap: 7px; }
.users-module-toolbar { justify-content: space-between; }
.users-module-content { min-height: 120px; }
.stat-pair { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; padding: 12px 0; border-bottom: 1px solid #eaecf0; }
.stat-pair:last-child { border-bottom: 0; }
.stat-pair strong { font-size: 18px; }

@media (max-width: 1180px) {
  .kpi-grid { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .dashboard-grid, .detail-grid { grid-template-columns: 1fr; }
  .filter-grid { grid-template-columns: repeat(3,minmax(130px,1fr)); }
}
@media (max-width: 860px) {
  :root { --sidebar-current-width: 0px; }
  .sidebar { width: var(--sidebar-width); transform: translateX(-100%); transition: transform .2s ease; box-shadow: var(--shadow-lg); }
  .sidebar.open { transform: translateX(0); }
  .main-area { width: 100%; margin-left: 0; }
  .mobile-menu { display: grid; }
  .topbar { padding: 0 16px; }
  .company-switcher label { display: none; }
  .company-switcher select { min-width: 160px; max-width: 42vw; }
  .content { padding: 20px 16px; }
  .auth-shell { grid-template-columns: 1fr; }
  .auth-visual { display: none; }
  .auth-panel { padding: 34px 22px; }
  .form-row, .form-row-3 { grid-template-columns: 1fr; }
  .filter-grid { grid-template-columns: repeat(2,minmax(130px,1fr)); }
}
@media (max-width: 560px) {
  .page-head { flex-direction: column; }
  .page-actions { width: 100%; }
  .page-actions .btn { flex: 1; }
  .kpi-grid { grid-template-columns: 1fr; }
  .filter-grid { grid-template-columns: 1fr; }
  .topbar-actions .hide-mobile { display: none; }
  .content { padding: 16px 12px; }
  .card-head, .card-body { padding-left: 15px; padding-right: 15px; }
  .modal-backdrop { padding: 10px; }
  .pagination { align-items: flex-start; gap: 12px; flex-direction: column; }
}

.activity-divider { border: 0; border-top: 1px solid var(--border); margin: 22px 0; }

.notification-button { position: relative; }
.notification-dot { position: absolute; right: 7px; top: 6px; width: 8px; height: 8px; border-radius: 50%; background: #f04438; border: 2px solid #fff; }
.notification-list { display: grid; gap: 8px; }
.notification-item { width: 100%; text-align: left; display: grid; gap: 4px; border: 1px solid var(--border); background: #fff; border-radius: 10px; padding: 12px; color: var(--text); }
.notification-item:hover { background: #f9fafb; }
.notification-item.unread { border-left: 4px solid var(--primary); background: #f8f9ff; }
.notification-item span { color: var(--text-2); }
.notification-item small { color: var(--text-3); }
.report-duration { font-size: 22px; }
#report-filter { align-items: end; }

/* ALFA release: tonalidad y tema */
:root {
  --bg: #edf2f8;
  --surface: #fdfefe;
  --surface-2: #f5f8fc;
  --surface-3: #e8eef6;
  --border: #d7e0eb;
  --text: #102033;
  --text-2: #40546b;
  --text-3: #687c92;
  --primary: #3859d9;
  --primary-2: #2d47b5;
}
html[data-alpha-theme="dark"] {
  color-scheme: dark;
  --bg: #0b1220;
  --surface: #111b2b;
  --surface-2: #162235;
  --surface-3: #1c2b41;
  --text: #e7edf6;
  --text-2: #b7c4d6;
  --text-3: #8ea0b7;
  --border: #26364d;
  --primary: #6d8cff;
  --primary-2: #87a0ff;
  --success: #55c99a;
  --success-bg: #102b25;
  --warning: #f0b35d;
  --warning-bg: #342512;
  --danger: #ff817a;
  --danger-bg: #351817;
  --info: #79a8ff;
  --info-bg: #12294b;
  --purple: #b59aff;
  --purple-bg: #261d45;
  --shadow: 0 10px 30px rgba(0,0,0,.22);
  --shadow-lg: 0 20px 60px rgba(0,0,0,.4);
  --focus: 0 0 0 3px rgba(109,140,255,.24);
}
html[data-alpha-theme="dark"] body,
html[data-alpha-theme="dark"] .auth-shell { background: var(--bg); color: var(--text); }
html[data-alpha-theme="dark"] .auth-panel { background: var(--surface); }
html[data-alpha-theme="dark"] html[data-alpha-theme="dark"] .control { background: var(--surface-2); border-color: var(--border); color: var(--text); }
html[data-alpha-theme="dark"] .control:hover { border-color: #48607e; }
html[data-alpha-theme="dark"] .control:disabled { background: var(--surface-3); color: var(--text-3); }
html[data-alpha-theme="dark"] .field label { color: var(--text-2); }
html[data-alpha-theme="dark"] .btn-secondary { background: var(--surface-2); border-color: var(--border); color: var(--text); }
html[data-alpha-theme="dark"] .btn-secondary:hover,
html[data-alpha-theme="dark"] .btn-ghost:hover,
html[data-alpha-theme="dark"] .icon-btn:hover { background: var(--surface-3); }
html[data-alpha-theme="dark"] .btn-ghost,
html[data-alpha-theme="dark"] .icon-btn { color: var(--text-2); }
html[data-alpha-theme="dark"] .topbar { background: rgba(17,27,43,.94); }
html[data-alpha-theme="dark"] .card,
html[data-alpha-theme="dark"] .modal,
html[data-alpha-theme="dark"] .notification-item { background: var(--surface); border-color: var(--border); }
html[data-alpha-theme="dark"] .notification-item:hover { background: var(--surface-2); }
html[data-alpha-theme="dark"] .notification-item.unread { background: #182747; }
html[data-alpha-theme="dark"] table tbody tr:hover { background: var(--surface-2); }
html[data-alpha-theme="dark"] .badge-neutral { background: var(--surface-3); color: var(--text-2); }
html[data-alpha-theme="dark"] .kpi-icon { background: var(--surface-3); color: var(--text-2); }
html[data-alpha-theme="dark"] .stat-pair { border-color: var(--border); }
html[data-alpha-theme="dark"] .spinner { border-color: var(--surface-3); border-top-color: var(--primary); }
html[data-alpha-theme="dark"] .skeleton { background: linear-gradient(90deg,var(--surface-2) 25%,var(--surface-3) 37%,var(--surface-2) 63%); background-size: 400% 100%; }

.company-chip { min-height: 38px; display: inline-flex; align-items: center; gap: 8px; padding: 7px 11px; border: 1px solid var(--border); border-radius: 10px; background: var(--surface-2); color: var(--text-2); font-weight: 650; }
.notification-count { position: absolute; right: -3px; top: -4px; min-width: 18px; height: 18px; padding: 0 4px; border-radius: 999px; display: grid; place-items: center; background: #d92d20; color: #fff; border: 2px solid var(--surface); font-size: 9px; font-weight: 800; }
.modal-toolbar { display: flex; justify-content: flex-end; margin-bottom: 10px; }
.quick-filters { display: flex; gap: 8px; flex-wrap: wrap; margin: -8px 0 16px; }
.filter-pill { min-height: 34px; padding: 6px 12px; border: 1px solid var(--border); border-radius: 999px; background: var(--surface); color: var(--text-2); font-weight: 650; }
.filter-pill:hover { background: var(--surface-2); }
.filter-pill.active { color: #fff; border-color: var(--primary); background: var(--primary); }
.filter-grid-6 { grid-template-columns: repeat(6,minmax(125px,1fr)); }
.filter-grid-7 { grid-template-columns: repeat(7,minmax(115px,1fr)); }
.kpi-grid-6 { grid-template-columns: repeat(6,minmax(0,1fr)); }
a.kpi { transition: transform .15s ease, border-color .15s ease, box-shadow .15s ease; }
a.kpi:hover { transform: translateY(-2px); border-color: color-mix(in srgb,var(--primary) 38%,var(--border)); box-shadow: var(--shadow); }
.section-label { margin: 0 0 10px; color: var(--text-3); text-transform: uppercase; letter-spacing: .08em; font-size: 10px; }
.metric-row { border-radius: 8px; padding: 8px 7px; }
a.metric-row:hover { background: var(--surface-2); }
.row-overdue td { background: color-mix(in srgb,var(--danger-bg) 56%,transparent); }
.text-danger { color: var(--danger); font-weight: 700; }
.archived-banner { display: flex; align-items: center; gap: 8px; margin: -8px 0 18px; padding: 10px 13px; border: 1px solid var(--border); border-radius: 10px; background: var(--surface-3); color: var(--text-2); font-weight: 700; }
.description { white-space: normal; overflow-wrap: anywhere; }

@media (max-width: 1450px) { .kpi-grid-6 { grid-template-columns: repeat(3,minmax(0,1fr)); } .filter-grid-6 { grid-template-columns: repeat(3,minmax(130px,1fr)); } }
@media (max-width: 760px) { .kpi-grid-6 { grid-template-columns: repeat(2,minmax(0,1fr)); } .filter-grid-6 { grid-template-columns: 1fr; } .company-chip span { max-width: 150px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; } }
@media (max-width: 480px) { .kpi-grid-6 { grid-template-columns: 1fr; } }
html[data-alpha-theme="dark"] th { background: var(--surface-2); color: var(--text-2); }
html[data-alpha-theme="dark"] td { border-bottom-color: var(--border); }
html[data-alpha-theme="dark"] .table-main,
html[data-alpha-theme="dark"] .description,
html[data-alpha-theme="dark"] .info-row div { color: var(--text); }
html[data-alpha-theme="dark"] .timeline-dot { background: var(--surface); }
html[data-alpha-theme="dark"] .toast { background: var(--surface); border-color: var(--border); }
html[data-alpha-theme="dark"] .metric-progress,
html[data-alpha-theme="dark"] .metric-progress::-webkit-progress-bar { background: var(--surface-3); }
.auth-theme { position: fixed; top: 18px; right: 18px; z-index: 10; background: var(--surface); border-color: var(--border); box-shadow: var(--shadow); }

/* Perfil y seguridad */
.profile-hero { display:flex; align-items:center; gap:18px; padding:22px 24px; margin-bottom:18px; }
.profile-avatar { width:64px; height:64px; border-radius:18px; display:grid; place-items:center; background:var(--text); color:var(--surface); font-size:22px; font-weight:800; flex:0 0 auto; }
.profile-identity { min-width:0; display:grid; gap:4px; }
.profile-identity h2 { margin:0; font-size:22px; letter-spacing:-.02em; }
.profile-identity>span { color:var(--text-2); }
.profile-badges { display:flex; gap:7px; flex-wrap:wrap; margin-top:6px; }
.profile-grid { display:grid; grid-template-columns:minmax(0,1.65fr) minmax(300px,.85fr); gap:18px; }
.profile-readonly { display:grid; gap:4px; padding:12px 0; border-bottom:1px solid var(--border); }
.profile-readonly span,.security-key span { color:var(--text-3); font-size:11px; text-transform:uppercase; letter-spacing:.06em; font-weight:750; }
.profile-readonly strong,.security-key strong { color:var(--text); font-size:14px; }
.profile-company-block { display:grid; gap:10px; margin:18px 0 22px; }
.profile-company-block .field { margin-bottom:0; }
.security-card .card-body { display:grid; gap:16px; align-content:start; }
.security-key { display:grid; gap:5px; padding:0 0 14px; border-bottom:1px solid var(--border); }
.security-card .btn { justify-self:start; }
.auth-link,.alpha-static-link { width:100%; border:0; background:transparent; color:var(--primary); font:inherit; font-weight:700; cursor:pointer; padding:11px 4px 0; text-align:center; }
.auth-link:hover,.alpha-static-link:hover { text-decoration:underline; }
.alpha-static-success { display:none; margin:0 0 16px; padding:11px 12px; border:1px solid #abefc6; border-radius:10px; background:#ecfdf3; color:#067647; white-space:pre-wrap; }
.alpha-static-success.show { display:block; }
html[data-alpha-theme="dark"] .alpha-static-success { background:#0d2f23; color:#75e0a7; border-color:#176b4d; }
@media(max-width:980px){.profile-grid{grid-template-columns:1fr}.profile-hero{padding:18px}.security-card .btn{width:100%}}

/* RBAC dinámico */
.permissions-title{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin:24px 0 12px}.permissions-title h3{margin:0}.permission-group{border:1px solid var(--border);border-radius:12px;margin:14px 0;overflow:hidden}.permission-group-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 14px;background:var(--surface-2)}.permission-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0}.permission-item{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-top:1px solid var(--border);cursor:pointer}.permission-item:nth-child(odd){border-right:1px solid var(--border)}.permission-item input{margin-top:3px}.permission-item span{display:grid;gap:3px}.permission-item small{color:var(--muted);line-height:1.35}.permission-disabled{opacity:.48;cursor:not-allowed}.role-active-check{display:inline-flex;align-items:center;gap:8px;margin-top:4px}@media(max-width:760px){.permission-grid{grid-template-columns:1fr}.permission-item:nth-child(odd){border-right:0}.permissions-title{align-items:flex-start;flex-direction:column}}

/* SLA / formularios administrativos */
.check-row { display: flex; align-items: center; gap: 9px; margin: 10px 0 17px; color: var(--text-2); font-weight: 650; }
.check-row input { width: 16px; height: 16px; accent-color: var(--primary); }

/* Login / recuperación: control exclusivo para no alterar inputs del resto de ALFA. */
.auth-control {
  background: #fff;
  color: #101828;
  caret-color: #101828;
}
.auth-control::placeholder {
  color: #98a2b3;
  opacity: 1;
}
html[data-alpha-theme="dark"] .auth-control {
  background: #ffffff;
  color: #101828;
  caret-color: #101828;
  -webkit-text-fill-color: #101828;
}
html[data-alpha-theme="dark"] .auth-control::placeholder {
  color: #98a2b3;
  -webkit-text-fill-color: #98a2b3;
  opacity: 1;
}
html[data-alpha-theme="dark"] .auth-control:-webkit-autofill,
html[data-alpha-theme="dark"] .auth-control:-webkit-autofill:hover,
html[data-alpha-theme="dark"] .auth-control:-webkit-autofill:focus {
  -webkit-text-fill-color: #101828;
  caret-color: #101828;
  box-shadow: 0 0 0 1000px #ffffff inset;
}

/* Campos internos de ALFA: clase aislada para evitar que branding/login contaminen formularios. */
.app-form-control {
  background: #ffffff;
  color: #101828;
  caret-color: #101828;
  -webkit-text-fill-color: #101828;
  color-scheme: light;
}
.app-form-control::placeholder {
  color: #98a2b3;
  -webkit-text-fill-color: #98a2b3;
  opacity: 1;
}
.app-form-control:disabled,
.app-form-control[readonly] {
  background: #f2f4f7;
  color: #667085;
  -webkit-text-fill-color: #667085;
  opacity: 1;
}

html[data-alpha-theme="dark"] .app-form-control {
  background: var(--surface-2);
  border-color: var(--border);
  color: var(--text);
  caret-color: var(--text);
  -webkit-text-fill-color: var(--text);
  color-scheme: dark;
}
html[data-alpha-theme="dark"] .app-form-control::placeholder {
  color: var(--text-3);
  -webkit-text-fill-color: var(--text-3);
  opacity: 1;
}
html[data-alpha-theme="dark"] .app-form-control:disabled,
html[data-alpha-theme="dark"] .app-form-control[readonly] {
  background: var(--surface-3);
  color: var(--text-3);
  -webkit-text-fill-color: var(--text-3);
  opacity: 1;
}
html[data-alpha-theme="dark"] select.app-form-control option {
  background: var(--surface-2);
  color: var(--text);
}
html[data-alpha-theme="dark"] .app-form-control:-webkit-autofill,
html[data-alpha-theme="dark"] .app-form-control:-webkit-autofill:hover,
html[data-alpha-theme="dark"] .app-form-control:-webkit-autofill:focus {
  -webkit-text-fill-color: var(--text);
  caret-color: var(--text);
  box-shadow: 0 0 0 1000px var(--surface-2) inset;
}

/* FASE 4 · Formularios configurables de Tickets. Clases aisladas para no afectar controles existentes. */
.custom-form-caption { margin: 20px 0 12px; padding: 12px 14px; border: 1px solid var(--border); border-radius: 10px; background: var(--surface-2); }
.custom-fields-section { display: grid; gap: 14px; margin-top: 12px; }
.custom-fields-section > .section-label { margin-bottom: 0; }
.custom-fields-section select[multiple].app-form-control { min-height: 104px; padding-block: 8px; }

/* FASE 4 · editor secundario de campos. Se mantiene por encima del formulario padre sin reutilizar #modal-root. */
.form-field-editor-backdrop { z-index: 130; }

/* FASES 5-7: componentes aislados de portal, productividad y flujo. */
.list-row{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:12px 0;border-bottom:1px solid var(--border);color:inherit;text-decoration:none}.list-row:last-child{border-bottom:0}.list-row:hover{text-decoration:none}.badge-close{border:0;background:transparent;color:inherit;cursor:pointer;font:inherit;padding:0 0 0 4px}.alert{border:1px solid var(--border);border-radius:10px;padding:10px 12px}.alert-warning{background:rgba(245,158,11,.09);border-color:rgba(245,158,11,.32)}.alert-danger{background:rgba(239,68,68,.08);border-color:rgba(239,68,68,.30)}
.kanban-board{display:grid;grid-template-columns:repeat(5,minmax(220px,1fr));gap:12px;overflow-x:auto;padding-bottom:8px}.kanban-column{min-width:220px;border:1px solid var(--border);border-radius:12px;padding:10px;background:var(--surface-2)}.kanban-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.kanban-card{display:block;border:1px solid var(--border);border-radius:10px;padding:10px;margin-bottom:8px;background:var(--surface);color:inherit;text-decoration:none}.kanban-card:hover{text-decoration:none;transform:translateY(-1px)}.bulk-ticket-list{max-height:320px;overflow:auto;border:1px solid var(--border);border-radius:10px;padding:8px}.filters-row{display:flex;gap:12px;align-items:end;flex-wrap:wrap}.filters-row .grow{flex:1 1 300px}
@media(max-width:900px){.kanban-board{grid-template-columns:repeat(5,minmax(260px,1fr))}.filters-row{display:block}}
/* Fases 8-10: controles auxiliares sin heredar estilos de inputs/login. */
.link-button{appearance:none;border:0;background:transparent;color:inherit;padding:0;margin:0;font:inherit;text-align:left;cursor:pointer}
.link-button:hover{text-decoration:underline}

/* FASE 11-12 · Reportes y satisfacción */
.report-filter-grid{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:14px;align-items:end}.report-filter-action{align-self:end}.report-kpi-grid{grid-template-columns:repeat(7,minmax(130px,1fr))}.report-kpi-small{font-size:clamp(22px,2vw,30px)}.report-tabs{overflow:auto}.report-metric{display:grid;grid-template-columns:minmax(100px,1fr) minmax(70px,1.4fr) auto;gap:10px}.report-metric-bar{height:7px;background:var(--surface-2);border-radius:999px;overflow:hidden}.report-metric-bar i{display:block;height:100%;background:var(--primary);border-radius:inherit;min-width:2px}.trend-legend{display:flex;gap:18px;align-items:center;margin-bottom:12px;color:var(--text-2);font-size:12px}.trend-legend span{display:flex;align-items:center;gap:6px}.trend-dot{width:9px;height:9px;border-radius:50%;display:inline-block}.trend-created{background:var(--primary)}.trend-closed{background:var(--success,#16a36a)}.trend-chart{display:flex;align-items:stretch;gap:4px;min-height:220px;overflow-x:auto;padding:8px 2px 0}.trend-day{min-width:24px;flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:5px}.trend-bars{height:180px;width:100%;display:flex;align-items:flex-end;justify-content:center;gap:2px}.trend-bar{display:block;width:min(10px,42%);min-height:2px;border-radius:3px 3px 0 0}.trend-day small{font-size:9px;color:var(--text-3);white-space:nowrap;transform:rotate(-45deg);transform-origin:center;margin-top:8px}.check-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 14px}.csat-rating-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(48px,1fr));gap:10px}.csat-rating{min-height:48px;border:1px solid var(--border);border-radius:12px;background:var(--surface);color:var(--text);font:inherit;font-weight:800;cursor:pointer;transition:.16s ease}.csat-rating:hover{border-color:var(--primary);transform:translateY(-1px)}.csat-rating.active{background:var(--primary);color:#fff;border-color:var(--primary);box-shadow:0 8px 22px color-mix(in srgb,var(--primary) 25%,transparent)}.csat-scale-caption{display:flex;justify-content:space-between;color:var(--text-3);font-size:12px;margin-top:7px}
@media(max-width:1280px){.report-kpi-grid{grid-template-columns:repeat(3,minmax(150px,1fr))}.report-filter-grid{grid-template-columns:repeat(3,minmax(150px,1fr))}}
@media(max-width:820px){.report-filter-grid{grid-template-columns:1fr 1fr}.report-kpi-grid{grid-template-columns:1fr 1fr}.check-grid{grid-template-columns:1fr}.trend-chart{min-height:190px}.trend-bars{height:150px}}
@media(max-width:520px){.report-filter-grid,.report-kpi-grid{grid-template-columns:1fr}.csat-rating-grid{grid-template-columns:repeat(3,1fr)}}
.csat-breakdown-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.section-mini-title{font-size:.83rem;margin:0 0 8px}.csat-breakdown-grid .report-metric{grid-template-columns:minmax(0,1fr) auto;gap:8px}.csat-breakdown-grid .report-metric small{grid-column:1/-1}.empty.compact{padding:12px 0}@media(max-width:1100px){.csat-breakdown-grid{grid-template-columns:1fr}}

/* ALFA control-center/navigation consolidation */
.nav-link-sub{margin-left:20px;width:calc(100% - 20px);font-size:13px;opacity:.92}
.nav-link-sub svg{width:16px;height:16px}
.company-chip-actionable{cursor:pointer;transition:border-color .16s ease,background .16s ease}
.company-chip-actionable:hover,.company-chip-actionable:focus{border-color:var(--primary);background:var(--surface-2);outline:none}
.filter-grid-8{grid-template-columns:repeat(8,minmax(110px,1fr))}
.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}
.settings-card{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:16px;padding:20px;text-decoration:none;color:inherit;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease}
.settings-card:hover{transform:translateY(-1px);border-color:color-mix(in srgb,var(--primary) 42%,var(--border));box-shadow:0 10px 28px color-mix(in srgb,var(--text) 7%,transparent)}
.settings-card h2{margin:0 0 5px;font-size:16px}.settings-card p{margin:0;color:var(--text-2);font-size:13px;line-height:1.45}
.settings-card-icon{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;background:var(--surface-2);color:var(--primary)}
@media(max-width:1450px){.filter-grid-8{grid-template-columns:repeat(4,minmax(130px,1fr))}}
@media(max-width:820px){.settings-grid{grid-template-columns:1fr}.filter-grid-8{grid-template-columns:repeat(2,minmax(130px,1fr))}}
@media(max-width:520px){.filter-grid-8{grid-template-columns:1fr}}
.metric-row-visual{display:grid;grid-template-columns:minmax(90px,1fr) minmax(80px,1.5fr) auto;gap:10px;align-items:center}
.metric-inline-bar{height:7px;background:var(--surface-2);border-radius:999px;overflow:hidden}.metric-inline-bar i{display:block;height:100%;min-width:2px;border-radius:inherit;background:var(--primary)}

/* =====================================================
   Navegación contextual + acentos visuales v1.16.3
   Inspiración: Genuity / Zoho Desk, sin saturar la UI.
   ===================================================== */
.sidebar {
  background:
    radial-gradient(circle at 18% 8%, rgba(80,112,255,.12), transparent 28%),
    linear-gradient(180deg,#101828 0%,#0d1728 100%);
}
.sidebar .sidebar-nav { padding-top: 14px; }
.nav-section { color:#7181a0; }
.contextual-nav-link { position:relative; transition:background .16s ease,color .16s ease,transform .16s ease; }
.contextual-nav-link:hover { transform:translateX(1px); }
.contextual-nav-link.active {
  background:rgba(93,122,255,.16);
  box-shadow:inset 3px 0 0 #6d8cff;
}
.contextual-nav-link.active .icon { color:#9cb0ff; }
.nav-tone-blue .icon { color:#7ea2ff; }
.nav-tone-violet .icon { color:#a68bff; }
.nav-tone-cyan .icon { color:#65c8e8; }
.nav-tone-green .icon { color:#63c6a2; }
.nav-tone-orange .icon { color:#f0aa67; }
.nav-back {
  display:flex;align-items:center;gap:8px;margin:2px 8px 14px;padding:8px 10px;
  border-radius:9px;color:#9aa9c2;font-size:12px;font-weight:650;
}
.nav-back:hover { background:rgba(255,255,255,.06);color:#fff; }
.nav-context {
  display:grid;grid-template-columns:36px 1fr;gap:10px;align-items:center;
  margin:0 8px 16px;padding:11px 12px;border:1px solid rgba(255,255,255,.08);
  border-radius:11px;background:rgba(255,255,255,.045);
}
.nav-context-icon { width:34px;height:34px;border-radius:9px;display:grid;place-items:center;background:rgba(109,140,255,.15);color:#91a7ff; }
.nav-context small { display:block;color:#7f8fab;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;margin-bottom:2px; }
.nav-context strong { display:block;color:#fff;font-size:13px;line-height:1.25; }
.nav-context-violet .nav-context-icon { background:rgba(139,102,246,.16);color:#b29aff; }
.nav-context-cyan .nav-context-icon { background:rgba(54,179,214,.15);color:#7bd3ea; }
.nav-context-green .nav-context-icon { background:rgba(34,168,120,.14);color:#73d0ae; }
.nav-context-orange .nav-context-icon { background:rgba(224,132,57,.14);color:#f2b477; }

/* Tarjetas con acentos discretos para quitar sensación plana. */
.card { transition:border-color .16s ease,box-shadow .16s ease; }
.settings-card { overflow:hidden; position:relative; }
.settings-card::before { content:""; position:absolute; inset:0 auto 0 0; width:3px; background:#6d8cff; opacity:.75; }
.settings-card:nth-child(2)::before { background:#43b7d3; }
.settings-card:nth-child(3)::before { background:#8b6cf6; }
.settings-card:nth-child(4)::before { background:#32a77a; }
.settings-card:nth-child(5)::before { background:#4e7cf3; }
.settings-card:nth-child(6)::before { background:#9b6ce3; }
.settings-card:nth-child(7)::before { background:#db8b45; }
.settings-card:nth-child(1) .settings-card-icon { background:#eef4ff;color:#315fc8; }
.settings-card:nth-child(2) .settings-card-icon { background:#eefafd;color:#197b98; }
.settings-card:nth-child(3) .settings-card-icon { background:#f4f1ff;color:#7048c8; }
.settings-card:nth-child(4) .settings-card-icon { background:#edf9f3;color:#187854; }
.settings-card:nth-child(5) .settings-card-icon { background:#eef4ff;color:#315fc8; }
.settings-card:nth-child(6) .settings-card-icon { background:#f5f1ff;color:#754cc2; }
.settings-card:nth-child(7) .settings-card-icon { background:#fff5eb;color:#a45b1f; }

.kpi-grid .kpi:nth-child(1) .kpi-icon { background:#eef4ff;color:#315fc8; }
.kpi-grid .kpi:nth-child(2) .kpi-icon { background:#edf9f3;color:#187854; }
.kpi-grid .kpi:nth-child(3) .kpi-icon { background:#fff7e8;color:#a26317; }
.kpi-grid .kpi:nth-child(4) .kpi-icon { background:#f5f1ff;color:#754cc2; }

.tab.active { color:var(--primary); border-bottom-color:var(--primary); }
th { background:#f7f9fc; }
.page-title h1 { color:#12213a; }

html[data-alpha-theme="dark"] .settings-card:nth-child(n) .settings-card-icon { background:var(--surface-3); }
html[data-alpha-theme="dark"] .page-title h1 { color:var(--text); }
html[data-alpha-theme="dark"] th { background:var(--surface-2); }

/* =====================================================
   Profundidad visual + navegación de retorno en contenido v1.16.4
   Mantiene la navegación lateral contextual sin enlaces de regreso.
   ===================================================== */
body[data-page="dashboard"] { --module-accent:#5577ee; --module-accent-soft:#eef3ff; }
body[data-page="tickets"],
body[data-page="ticket"],
body[data-page="knowledge"],
body[data-page="portal"] { --module-accent:#7b68e8; --module-accent-soft:#f3f0ff; }
body[data-page="companies"],
body[data-page="catalogs"] { --module-accent:#258ead; --module-accent-soft:#eaf8fb; }
body[data-page="reports"],
body[data-page="csat"],
body[data-page="resources"] { --module-accent:#238562; --module-accent-soft:#eaf7f1; }
body[data-page="settings"],
body[data-page="audit"] { --module-accent:#c4772f; --module-accent-soft:#fff3e8; }
body[data-page="users"],
body[data-page="integrations"] { --module-accent:#426ed8; --module-accent-soft:#edf3ff; }
body[data-page="automations"],
body[data-page="ai"] { --module-accent:#7654d4; --module-accent-soft:#f3efff; }

.content-backbar {
  display:flex;
  align-items:center;
  min-height:32px;
  margin:-4px 0 12px;
}
.content-back-link {
  display:inline-flex;
  align-items:center;
  gap:7px;
  padding:6px 9px 6px 7px;
  border-radius:9px;
  color:var(--module-accent,var(--primary));
  font-size:12px;
  font-weight:720;
  transition:background .15s ease,transform .15s ease,color .15s ease;
}
.content-back-link:hover {
  background:var(--module-accent-soft,var(--info-bg));
  transform:translateX(-1px);
}

/* Identidad de cada módulo dentro del contenido, no en el menú. */
body:not([data-page="login"]) .page-title h1 {
  display:inline-flex;
  align-items:center;
  gap:10px;
}
body:not([data-page="login"]) .page-title h1::before {
  content:"";
  width:5px;
  height:24px;
  border-radius:999px;
  flex:0 0 5px;
  background:linear-gradient(180deg,var(--module-accent,var(--primary)),color-mix(in srgb,var(--module-accent,var(--primary)) 55%,#fff));
  box-shadow:0 0 0 4px color-mix(in srgb,var(--module-accent,var(--primary)) 9%,transparent);
}

body:not([data-page="login"]) .tabs {
  gap:4px;
  padding-inline:8px;
}
body:not([data-page="login"]) .tab {
  border-radius:8px 8px 0 0;
  transition:background .15s ease,color .15s ease,border-color .15s ease;
}
body:not([data-page="login"]) .tab:hover {
  color:var(--module-accent,var(--primary));
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 6%,transparent);
}
body:not([data-page="login"]) .tab.active {
  color:var(--module-accent,var(--primary));
  border-bottom-color:var(--module-accent,var(--primary));
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 8%,transparent);
}

/* Campos y botones con respuesta visual más clara, sin saturación. */
body:not([data-page="login"]) .control:focus {
  border-color:color-mix(in srgb,var(--module-accent,var(--primary)) 72%,#fff);
  box-shadow:0 0 0 3px color-mix(in srgb,var(--module-accent,var(--primary)) 15%,transparent);
}
body:not([data-page="login"]) .btn-primary {
  background:linear-gradient(135deg,var(--module-accent,var(--primary)),color-mix(in srgb,var(--module-accent,var(--primary)) 80%,#172b63));
  box-shadow:0 5px 14px color-mix(in srgb,var(--module-accent,var(--primary)) 17%,transparent);
}
body:not([data-page="login"]) .btn-primary:hover {
  filter:brightness(.96);
}
body:not([data-page="login"]) .btn-secondary:hover {
  border-color:color-mix(in srgb,var(--module-accent,var(--primary)) 35%,var(--border));
  color:var(--module-accent,var(--primary));
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 5%,var(--surface));
}

/* Superficies con acentos suaves estilo Zoho/Genuity. */
body:not([data-page="login"]) .content > .card,
body:not([data-page="login"]) .dashboard-grid > .card {
  box-shadow:0 1px 2px rgba(16,24,40,.025),0 8px 24px color-mix(in srgb,var(--module-accent,var(--primary)) 4%,transparent);
}
body:not([data-page="login"]) .card-head {
  background:linear-gradient(90deg,color-mix(in srgb,var(--module-accent,var(--primary)) 5%,var(--surface)),var(--surface) 42%);
}
body:not([data-page="login"]) tbody tr:hover {
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 4%,var(--surface));
}
body:not([data-page="login"]) .table-link {
  color:var(--module-accent,var(--primary));
}
body:not([data-page="login"]) .company-chip {
  border-color:color-mix(in srgb,var(--module-accent,var(--primary)) 20%,var(--border));
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 6%,var(--surface));
}
body:not([data-page="login"]) .company-chip .icon {
  color:var(--module-accent,var(--primary));
}

/* Wordmark ALFA: misma firma visual del sidebar también en login. */
.auth-brand {
  gap:14px;
  padding:8px 10px 8px 6px;
  border-radius:14px;
  background:linear-gradient(90deg,rgba(109,140,255,.09),transparent 82%);
}
.auth-card .auth-alpha-wordmark {
  flex:0 0 102px;
  background:#6d8cff;
}
.auth-watermark {
  align-items:center;
  justify-content:center;
  gap:24px;
}
.auth-watermark .auth-watermark-wordmark {
  flex:0 0 102px;
  background:#91a7ff;
  filter:drop-shadow(0 12px 24px rgba(20,35,80,.28));
}

html[data-alpha-theme="dark"] body:not([data-page="login"]) {
  --module-accent-soft:color-mix(in srgb,var(--module-accent,var(--primary)) 15%,var(--surface));
}
html[data-alpha-theme="dark"] body:not([data-page="login"]) .card-head {
  background:linear-gradient(90deg,color-mix(in srgb,var(--module-accent,var(--primary)) 10%,var(--surface)),var(--surface) 46%);
}
html[data-alpha-theme="dark"] body:not([data-page="login"]) tbody tr:hover {
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 8%,var(--surface));
}
html[data-alpha-theme="dark"] .auth-brand {
  background:linear-gradient(90deg,rgba(109,140,255,.13),transparent 82%);
}
.auth-watermark .auth-watermark-wordmark {
  transform:scale(1.65);
  transform-origin:left center;
  margin-right:66px;
}
@media(max-width:1100px){
  .auth-watermark .auth-watermark-wordmark{transform:scale(1.35);margin-right:36px}
}

/* v1.16.6 · navegación interna de Tickets y jerarquía de empresas */
.module-nav {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin: 0 0 18px;
  padding: 6px;
  width: max-content;
  max-width: 100%;
  border: 1px solid var(--border);
  border-radius: 12px;
  background: color-mix(in srgb, var(--surface) 92%, transparent);
}
.module-nav-link {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-height: 36px;
  padding: 7px 12px;
  border-radius: 9px;
  color: var(--text-3);
  font-weight: 700;
  text-decoration: none;
  transition: background .16s ease, color .16s ease, box-shadow .16s ease;
}
.module-nav-link:hover {
  color: var(--text);
  background: var(--surface-2);
}
.module-nav-tickets .module-nav-link.active {
  color: #fff;
  background: linear-gradient(135deg, #7559e8, #667eea);
  box-shadow: 0 6px 18px rgba(117,89,232,.22);
}
.company-hierarchy-intro { margin-bottom: 14px; }
.company-tree-row td:first-child { position: relative; }
.company-tree-branch {
  display: inline-flex;
  width: 22px;
  justify-content: center;
  color: #36b8d6;
  font-weight: 900;
}
.company-current-row {
  background: color-mix(in srgb, #2f80ed 8%, transparent);
}
.company-current-row td:first-child { box-shadow: inset 3px 0 0 #2f80ed; }
.control-static {
  min-height: 42px;
  display: flex;
  align-items: center;
  padding: 0 12px;
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--surface-2);
  color: var(--text-3);
}
.company-admin-toggle {
  margin: 4px 0 12px;
  padding: 10px 12px;
  border-radius: 10px;
  background: color-mix(in srgb, #2f80ed 7%, var(--surface));
}
.report-warning { margin: 0 0 16px; border-left: 3px solid #e59b38; }
@media (max-width: 720px) {
  .module-nav { width: 100%; }
  .module-nav-link { flex: 1 1 auto; justify-content: center; }
}

/* ALPHA v1.17.0 · Workspace del ticket */
.ticket-workspace-nav {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px;
  padding: 6px;
  overflow: visible;
  border: 1px solid var(--border);
  border-radius: 12px;
  background: var(--surface);
  scrollbar-width: thin;
}
.ticket-workspace-tab {
  flex: 0 0 auto;
  align-self: center;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 38px;
  padding: 0 14px;
  border: 0;
  border-radius: 9px;
  background: transparent;
  color: var(--text-3);
  font: inherit;
  font-weight: 700;
  cursor: pointer;
  white-space: nowrap;
  transition: background .16s ease, color .16s ease, box-shadow .16s ease;
}
.ticket-workspace-tab:hover { background: var(--surface-2); color: var(--text); }
.ticket-workspace-tab.active {
  color: var(--primary);
  background: color-mix(in srgb, var(--primary) 11%, var(--surface));
  box-shadow: inset 0 0 0 1px color-mix(in srgb, var(--primary) 24%, transparent);
}
.ticket-tab-panel { min-height: 0; }
.ticket-composer {
  margin-bottom: 18px;
  padding: 16px;
  border: 1px solid var(--border);
  border-radius: 12px;
  background: var(--surface-2);
}
.ticket-composer textarea { min-height: 112px; resize: vertical; }
.ticket-composer-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: 10px;
}
.conversation-thread {
  display: grid;
  gap: 16px;
}
.conversation-entry {
  display: grid;
  grid-template-columns: 38px minmax(0, 1fr);
  gap: 10px;
  align-items: flex-start;
  max-width: 92%;
}
.conversation-entry.conversation-outbound { margin-left: auto; }
.conversation-avatar {
  display: grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border-radius: 50%;
  border: 1px solid var(--border);
  background: var(--surface-2);
  color: var(--text);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}
.conversation-outbound .conversation-avatar {
  background: color-mix(in srgb, var(--primary) 12%, var(--surface));
  color: var(--primary);
}
.conversation-note .conversation-avatar {
  background: color-mix(in srgb, #e59b38 15%, var(--surface));
  color: #a45f00;
}
.conversation-bubble {
  min-width: 0;
  padding: 13px 15px;
  border: 1px solid var(--border);
  border-radius: 4px 14px 14px 14px;
  background: var(--surface);
}
.conversation-outbound .conversation-bubble {
  border-radius: 14px 4px 14px 14px;
  background: color-mix(in srgb, var(--primary) 7%, var(--surface));
}
.conversation-note .conversation-bubble {
  border-style: dashed;
  background: color-mix(in srgb, #e59b38 7%, var(--surface));
}
.conversation-head {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  justify-content: space-between;
  gap: 6px 12px;
  margin-bottom: 7px;
}
.conversation-author { color: var(--text); font-weight: 800; }
.conversation-meta { color: var(--text-3); font-size: 12px; }
.conversation-body {
  color: var(--text);
  line-height: 1.55;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}
.conversation-kind {
  display: inline-flex;
  align-items: center;
  margin-left: 6px;
  padding: 2px 7px;
  border-radius: 999px;
  background: var(--surface-2);
  color: var(--text-3);
  font-size: 11px;
  font-weight: 700;
}
.ticket-source-badge { white-space: nowrap; }
.ticket-number-preview {
  display: inline-flex;
  align-items: center;
  min-height: 44px;
  padding: 0 14px;
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--surface-2);
  color: var(--text);
  font-weight: 800;
  letter-spacing: .02em;
}
.ticket-numbering-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}
@media (max-width: 720px) {
  .conversation-entry { max-width: 100%; }
  .ticket-composer-footer { align-items: stretch; flex-direction: column; }
  .ticket-composer-footer .btn { width: 100%; }
  .ticket-numbering-grid { grid-template-columns: 1fr; }
  .ticket-workspace-nav { flex-wrap: nowrap; overflow-x: auto; }
}
.conversation-head > div:first-child { display: flex; flex-wrap: wrap; align-items: baseline; gap: 6px; }
.conversation-time { display: inline-flex; align-items: center; gap: 6px; color: var(--text-3); font-size: 12px; white-space: nowrap; }

/* ALPHA v1.17.6 · Logos por empresa */
.company-name-cell {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
}
.company-logo-thumb,
.company-logo-preview {
  position: relative;
  flex: 0 0 auto;
  display: inline-grid;
  place-items: center;
  overflow: hidden;
  border: 1px solid var(--border);
  background: var(--surface-2);
  color: var(--text-3);
  font-weight: 800;
  text-transform: uppercase;
}
.company-logo-thumb {
  width: 38px;
  height: 38px;
  border-radius: 10px;
  font-size: 12px;
}
.company-logo-preview {
  width: 92px;
  height: 92px;
  border-radius: 16px;
  font-size: 22px;
}
.company-logo-thumb img,
.company-logo-preview img {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  object-fit: contain;
  padding: 5px;
  background: var(--surface);
}
.company-logo-preview img { padding: 8px; }
.company-logo-fallback { line-height: 1; }
.company-logo-editor {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 14px;
  border: 1px solid var(--border);
  border-radius: 14px;
  background: var(--surface-2);
}
.company-logo-controls {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  min-width: 0;
}
.company-logo-controls .field-help,
.company-logo-remove-note {
  flex-basis: 100%;
}
.company-logo-remove-note {
  color: #b54708;
  font-size: 12px;
  font-weight: 650;
}
html[data-alpha-theme="dark"] .company-logo-remove-note { color: #f7b955; }
.company-chip-logo {
  width: 22px;
  height: 22px;
  object-fit: contain;
  border-radius: 5px;
}
@media (max-width: 620px) {
  .company-logo-editor { align-items: flex-start; flex-direction: column; }
}

/* ALPHA v1.17.7 · Reportes compactos y orientados a lectura rápida */
.report-page { max-width: 1600px; }
.report-page-head { margin-bottom: 14px; align-items: center; }
.report-page-head .page-title h1 { font-size: 25px; }
.report-page-head .page-title p { margin-top: 4px; font-size: 13px; }
.report-page-actions { gap: 7px; }
.report-warning { margin-bottom: 10px; padding: 8px 10px; font-size: 12px; }

.report-control-card { margin-bottom: 10px; overflow: hidden; box-shadow: none; }
.report-control-top {
  min-height: 42px;
  padding: 8px 10px 7px 12px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}
.report-control-top > div:first-child { min-width: 0; display: flex; align-items: baseline; gap: 9px; flex-wrap: wrap; }
.report-control-top strong { font-size: 13px; }
.report-filter-summary { color: var(--text-3); font-size: 11px; }
.report-range-switch { display: inline-flex; align-items: center; gap: 2px; padding: 2px; border: 1px solid var(--border); border-radius: 9px; background: var(--surface-2); }
.report-range-btn {
  min-width: 42px;
  min-height: 28px;
  padding: 3px 8px;
  border: 0;
  border-radius: 7px;
  background: transparent;
  color: var(--text-3);
  font: inherit;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
}
.report-range-btn:hover { color: var(--text); background: var(--surface); }
.report-range-btn.active { color: var(--primary); background: var(--surface); box-shadow: 0 1px 2px rgba(16,24,40,.08); }

.report-filter-primary {
  display: grid;
  grid-template-columns: repeat(4,minmax(125px,1fr)) auto;
  gap: 8px;
  align-items: end;
  padding: 10px 12px;
}
.report-page .field { gap: 4px; margin-bottom: 0; }
.report-page .field label { font-size: 11px; color: var(--text-3); }
.report-page .control { min-height: 34px; padding: 6px 9px; border-radius: 8px; font-size: 12px; }
.report-filter-buttons { display: flex; align-items: center; gap: 6px; padding-bottom: 0; white-space: nowrap; }
.report-filter-buttons .btn { min-height: 34px; }
.report-filter-count { display: inline-grid; place-items: center; min-width: 18px; height: 18px; margin-left: 4px; padding: 0 5px; border-radius: 999px; background: var(--primary); color: #fff; font-size: 10px; }
[data-toggle-advanced-filters].active { color: var(--primary); background: color-mix(in srgb,var(--primary) 7%,var(--surface)); }
.report-filter-advanced {
  display: grid;
  grid-template-columns: repeat(4,minmax(125px,1fr)) minmax(170px,auto) auto;
  gap: 8px;
  align-items: end;
  padding: 0 12px 10px;
}
.report-global-filter { min-height: 34px; margin: 0; padding: 5px 8px; border: 1px solid var(--border); border-radius: 8px; background: var(--surface-2); font-size: 11px; }
.report-clear-filters { align-self: end; min-height: 34px; }

.report-kpi-grid {
  grid-template-columns: repeat(7,minmax(100px,1fr));
  gap: 8px;
  margin: 0 0 8px;
}
.report-kpi { min-width: 0; min-height: 70px; padding: 10px 11px; box-shadow: none; }
.report-kpi .kpi-label { margin: 0 0 4px; color: var(--text-3); font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .035em; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.report-kpi .kpi-value { font-size: 22px; line-height: 1.05; letter-spacing: -.035em; }
.report-kpi .report-kpi-small { font-size: 19px; }

.report-secondary-strip {
  display: grid;
  grid-template-columns: repeat(3,minmax(120px,170px)) minmax(220px,1fr);
  align-items: stretch;
  margin-bottom: 10px;
  padding: 0;
  overflow: hidden;
  box-shadow: none;
}
.report-secondary-metric,.report-period-caption { min-height: 46px; padding: 8px 12px; display: flex; align-items: center; justify-content: space-between; gap: 10px; border-right: 1px solid var(--border); }
.report-secondary-strip > :last-child { border-right: 0; }
.report-secondary-metric span,.report-period-caption span { color: var(--text-3); font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .03em; }
.report-secondary-metric strong { font-size: 15px; white-space: nowrap; }
.report-period-caption { justify-content: flex-end; }
.report-period-caption strong { color: var(--text-2); font-size: 11px; font-weight: 650; }

.report-overview-grid { display: grid; grid-template-columns: minmax(0,1.7fr) minmax(310px,.8fr); gap: 10px; margin-bottom: 10px; align-items: stretch; }
.report-chart-card,.report-breakdown-card { min-width: 0; box-shadow: none; }
.report-card-head { min-height: 45px; padding: 9px 12px; }
.report-card-head > div { min-width: 0; display: flex; align-items: baseline; gap: 8px; flex-wrap: wrap; }
.report-card-head h2 { font-size: 13px; }
.report-card-head .muted { font-size: 11px; }
.report-chart-body { padding: 8px 12px 10px; }
.trend-legend { gap: 14px; margin-bottom: 4px; font-size: 10px; }
.trend-dot { width: 7px; height: 7px; }
.trend-chart { min-height: 146px; gap: 2px; padding: 2px 0 0; }
.trend-bars { height: 116px; gap: 1px; }
.trend-day { min-width: 15px; gap: 2px; }
.trend-bar { width: min(8px,42%); }
.trend-day small { min-height: 14px; margin-top: 2px; font-size: 8px; transform: none; }

.report-breakdown-tabs { display: flex; gap: 2px; padding: 6px 8px 0; overflow-x: auto; border-bottom: 1px solid var(--border); }
.report-mini-tab {
  flex: 0 0 auto;
  min-height: 28px;
  padding: 3px 8px;
  border: 0;
  border-bottom: 2px solid transparent;
  background: transparent;
  color: var(--text-3);
  font: inherit;
  font-size: 11px;
  font-weight: 700;
  cursor: pointer;
}
.report-mini-tab:hover { color: var(--text); }
.report-mini-tab.active { color: var(--primary); border-bottom-color: var(--primary); }
.report-breakdown-body { padding: 6px 9px 8px; }
.report-metric { grid-template-columns: minmax(82px,1fr) minmax(55px,1.15fr) auto; gap: 7px; min-height: 29px; padding: 4px 3px; font-size: 11px; }
.report-metric > span:first-child { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.report-metric-bar { height: 5px; }

.report-workspace { overflow: hidden; box-shadow: none; }
.report-workspace-head { min-height: 42px; padding: 0 10px; border-bottom: 1px solid var(--border); display: flex; align-items: center; }
.report-workspace-tabs { display: flex; align-items: center; gap: 3px; overflow-x: auto; }
.report-workspace-tab {
  flex: 0 0 auto;
  min-height: 41px;
  padding: 0 10px;
  border: 0;
  border-bottom: 2px solid transparent;
  background: transparent;
  color: var(--text-3);
  font: inherit;
  font-size: 12px;
  font-weight: 750;
  cursor: pointer;
}
.report-workspace-tab:hover { color: var(--text); }
.report-workspace-tab.active { color: var(--primary); border-bottom-color: var(--primary); }
.report-workspace-panel { min-width: 0; }
.report-panel-caption { min-height: 43px; padding: 8px 12px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.report-panel-caption > div { min-width: 0; display: flex; align-items: baseline; gap: 8px; flex-wrap: wrap; }
.report-panel-caption strong { font-size: 12px; }
.report-panel-caption span { color: var(--text-3); font-size: 10px; }
.report-table-scroll { max-height: 330px; overflow: auto; }
.report-table-scroll table,.report-csat-table table { font-size: 12px; }
.report-table-scroll th,.report-table-scroll td,.report-csat-table th,.report-csat-table td { padding-top: 8px; padding-bottom: 8px; }

.report-csat-summary { padding: 9px 12px 0; }
.report-csat-summary-line { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; font-size: 11px; }
.report-csat-grid { gap: 8px; padding: 9px 12px; }
.report-csat-grid > div { min-width: 0; padding: 8px; border: 1px solid var(--border); border-radius: 9px; background: var(--surface-2); }
.report-csat-grid .section-mini-title { font-size: 11px; margin-bottom: 5px; }
.report-csat-grid .report-metric { grid-template-columns: minmax(0,1fr) auto; }
.report-csat-table { max-height: 260px; overflow: auto; border-top: 1px solid var(--border); }

.report-saved-list { padding: 4px 12px 8px; }
.report-saved-item { min-height: 48px; display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 7px 0; border-bottom: 1px solid var(--border); }
.report-saved-item:last-child { border-bottom: 0; }
.report-saved-copy { min-width: 0; display: grid; gap: 2px; }
.report-saved-copy strong { font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.report-saved-copy span { color: var(--text-3); font-size: 10px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.report-saved-actions { display: flex; gap: 4px; flex: 0 0 auto; }

@media (max-width: 1280px) {
  .report-filter-primary { grid-template-columns: repeat(4,minmax(120px,1fr)); }
  .report-filter-buttons { grid-column: 1 / -1; justify-content: flex-end; }
  .report-filter-advanced { grid-template-columns: repeat(4,minmax(120px,1fr)); }
  .report-global-filter { grid-column: span 2; }
  .report-kpi-grid { grid-template-columns: repeat(4,minmax(110px,1fr)); }
  .report-secondary-strip { grid-template-columns: repeat(3,minmax(110px,1fr)); }
  .report-period-caption { grid-column: 1 / -1; justify-content: flex-start; border-top: 1px solid var(--border); }
  .report-secondary-strip > :nth-child(3) { border-right: 0; }
}
@media (max-width: 980px) {
  .report-overview-grid { grid-template-columns: 1fr; }
  .report-filter-primary,.report-filter-advanced { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .report-filter-buttons { grid-column: 1 / -1; }
  .report-global-filter { grid-column: 1 / -1; }
  .report-clear-filters { justify-self: start; }
  .report-kpi-grid { grid-template-columns: repeat(3,minmax(100px,1fr)); }
}
@media (max-width: 680px) {
  .report-page-head { align-items: flex-start; }
  .report-page-actions { width: 100%; }
  .report-page-actions .btn { flex: 1 1 auto; }
  .report-control-top { align-items: flex-start; flex-direction: column; }
  .report-filter-primary,.report-filter-advanced { grid-template-columns: 1fr 1fr; }
  .report-filter-buttons { justify-content: stretch; }
  .report-filter-buttons .btn { flex: 1; }
  .report-kpi-grid { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .report-secondary-strip { grid-template-columns: 1fr 1fr; }
  .report-secondary-metric,.report-period-caption { border-bottom: 1px solid var(--border); }
  .report-secondary-strip > :nth-child(2) { border-right: 0; }
  .report-period-caption { grid-column: 1 / -1; border-bottom: 0; }
  .report-csat-grid { grid-template-columns: 1fr; }
}
@media (max-width: 440px) {
  .report-filter-primary,.report-filter-advanced,.report-kpi-grid,.report-secondary-strip { grid-template-columns: 1fr; }
  .report-secondary-metric { border-right: 0; }
  .report-period-caption { grid-column: auto; }
}

/* ALPHA v1.17.8 · Bandeja de Tickets compacta y operativa */
.tickets-page { max-width: 1640px; }
.tickets-page .module-nav-tickets { margin-bottom: 10px; }
.tickets-page-head { align-items: center; margin-bottom: 10px; }
.tickets-page-head .page-title h1 { font-size: 25px; }
.tickets-page-actions { gap: 6px; align-items: center; }
.tickets-productivity-actions { gap: 5px; flex-wrap: wrap; }
.tickets-page-actions .btn { min-height: 34px; }

.tickets-list-card { box-shadow: none; }
.tickets-list-head {
  min-height: 43px;
  padding: 6px 10px 6px 12px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}
.tickets-quick-filters { margin: 0; gap: 5px; min-width: 0; }
.tickets-quick-filters .filter-pill {
  min-height: 29px;
  padding: 4px 10px;
  font-size: 11px;
  white-space: nowrap;
}
.tickets-result-count {
  flex: 0 0 auto;
  color: var(--text-3);
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
}

.tickets-filter-primary {
  display: grid;
  grid-template-columns: minmax(260px,2fr) minmax(150px,1fr) minmax(140px,1fr) minmax(140px,1fr) auto;
  gap: 8px;
  align-items: center;
  padding: 9px 12px;
  border-bottom: 1px solid var(--border);
}
.tickets-page .control { min-height: 34px; padding: 6px 9px; border-radius: 8px; font-size: 12px; }
.tickets-search { min-width: 0; }
.tickets-search .control { width: 100%; padding-left: 34px; }
.tickets-filter-actions { display: flex; align-items: center; justify-content: flex-end; gap: 5px; white-space: nowrap; }
.tickets-filter-actions .btn { min-height: 34px; }
.tickets-filter-count {
  display: inline-grid;
  place-items: center;
  min-width: 18px;
  height: 18px;
  margin-left: 4px;
  padding: 0 5px;
  border-radius: 999px;
  background: var(--primary);
  color: #fff;
  font-size: 10px;
}
[data-toggle-ticket-filters].active { color: var(--primary); background: color-mix(in srgb,var(--primary) 7%,var(--surface)); }
.tickets-filter-advanced {
  display: grid;
  grid-template-columns: repeat(4,minmax(150px,1fr));
  gap: 8px;
  padding: 0 12px 9px;
  border-bottom: 1px solid var(--border);
}
.tickets-table-wrap {
  max-height: min(58vh,620px);
  overflow: auto;
}
.tickets-list-card table { font-size: 12px; }
.tickets-list-card th {
  position: sticky;
  top: 0;
  z-index: 2;
  padding: 8px 12px;
  font-size: 11px;
}
.tickets-list-card td { padding: 9px 12px; }
.tickets-list-card .table-main { font-size: 12px; }
.tickets-list-card .table-sub { margin-top: 2px; font-size: 10px; }
.tickets-list-card .pagination { min-height: 48px; padding: 7px 12px; }
.tickets-list-card .pagination .btn { min-height: 32px; }

@media (max-width: 1320px) {
  .tickets-filter-primary { grid-template-columns: minmax(240px,2fr) repeat(2,minmax(135px,1fr)); }
  .tickets-filter-primary [data-company-filter] { grid-column: auto; }
  .tickets-filter-actions { grid-column: 1 / -1; justify-content: flex-end; }
  .tickets-filter-advanced { grid-template-columns: repeat(4,minmax(130px,1fr)); }
}
@media (max-width: 980px) {
  .tickets-page-head { align-items: flex-start; }
  .tickets-page-actions { width: 100%; }
  .tickets-filter-primary { grid-template-columns: minmax(220px,1.5fr) 1fr 1fr; }
  .tickets-filter-advanced { grid-template-columns: repeat(2,minmax(0,1fr)); }
  .tickets-table-wrap { max-height: none; }
}
@media (max-width: 700px) {
  .tickets-list-head { align-items: flex-start; flex-direction: column; }
  .tickets-quick-filters { width: 100%; flex-wrap: nowrap; overflow-x: auto; padding-bottom: 2px; }
  .tickets-filter-primary { grid-template-columns: 1fr 1fr; }
  .tickets-search { grid-column: 1 / -1; }
  .tickets-filter-actions { justify-content: stretch; }
  .tickets-filter-actions .btn { flex: 1; }
  .tickets-page-actions .btn { flex: 1 1 auto; }
}
@media (max-width: 460px) {
  .tickets-filter-primary,.tickets-filter-advanced { grid-template-columns: 1fr; }
  .tickets-search,.tickets-filter-actions { grid-column: auto; }
}

/* =====================================================
   ALPHA v1.17.11 · Capa cromática profesional
   Más identidad visual sin alterar estructura ni lógica.
   ===================================================== */
:root {
  --accent-indigo:#4f6bed;
  --accent-violet:#7c5cff;
  --accent-cyan:#0891b2;
  --accent-sky:#0284c7;
  --accent-teal:#0f9f7f;
  --accent-emerald:#16a36a;
  --accent-amber:#d97706;
  --accent-rose:#e54870;
  --accent-fuchsia:#a855f7;
  --accent-red:#d64545;
  --accent-slate:#64748b;
}
html[data-alpha-theme="dark"] {
  --accent-indigo:#8ea7ff;
  --accent-violet:#ab93ff;
  --accent-cyan:#58c8dd;
  --accent-sky:#67bdf0;
  --accent-teal:#56cdb1;
  --accent-emerald:#65d3a4;
  --accent-amber:#f2b766;
  --accent-rose:#ff86a6;
  --accent-fuchsia:#d39bff;
  --accent-red:#ff8580;
  --accent-slate:#a9b7c9;
}

/* Identidad cromática por módulo. */
body[data-page="dashboard"] { --module-accent:var(--accent-indigo); }
body[data-page="tickets"],
body[data-page="ticket"] { --module-accent:var(--accent-violet); }
body[data-page="knowledge"] { --module-accent:var(--accent-cyan); }
body[data-page="portal"] { --module-accent:var(--accent-teal); }
body[data-page="companies"] { --module-accent:var(--accent-sky); }
body[data-page="catalogs"] { --module-accent:var(--accent-cyan); }
body[data-page="reports"],
body[data-page="csat"] { --module-accent:var(--accent-emerald); }
body[data-page="resources"] { --module-accent:var(--accent-amber); }
body[data-page="settings"] { --module-accent:var(--accent-amber); }
body[data-page="audit"] { --module-accent:var(--accent-rose); }
body[data-page="users"] { --module-accent:var(--accent-sky); }
body[data-page="integrations"] { --module-accent:var(--accent-violet); }
body[data-page="automations"] { --module-accent:var(--accent-rose); }
body[data-page="ai"] { --module-accent:var(--accent-fuchsia); }
body[data-page="profile"] { --module-accent:var(--accent-indigo); }
body:not([data-page="login"]) {
  --module-accent-soft:color-mix(in srgb,var(--module-accent,var(--primary)) 10%,var(--surface));
}

/* Sidebar: conserva jerarquía, pero cada módulo tiene su propio acento. */
.nav-tone-blue { --nav-accent:#7ea2ff; }
.nav-tone-violet { --nav-accent:#b29aff; }
.nav-tone-cyan { --nav-accent:#6ed4e8; }
.nav-tone-green { --nav-accent:#69d0a8; }
.nav-tone-orange { --nav-accent:#f0aa67; }
.contextual-nav-link.active {
  background:color-mix(in srgb,var(--nav-accent,#6d8cff) 14%,transparent);
  box-shadow:inset 3px 0 0 var(--nav-accent,#6d8cff);
}
.contextual-nav-link.active .icon { color:var(--nav-accent,#9cb0ff); }
.contextual-nav-link:hover .icon { filter:brightness(1.12); }

/* Navegación Tickets: cada área mantiene identidad visual propia. */
.module-nav-tickets .module-nav-link[href*="tickets.html"] { --tab-accent:var(--accent-violet); }
.module-nav-tickets .module-nav-link[href*="knowledge.html"] { --tab-accent:var(--accent-cyan); }
.module-nav-tickets .module-nav-link[href*="portal.html"] { --tab-accent:var(--accent-teal); }
.module-nav-tickets .module-nav-link .icon { color:var(--tab-accent,var(--module-accent)); }
.module-nav-tickets .module-nav-link:hover {
  color:var(--tab-accent,var(--module-accent));
  background:color-mix(in srgb,var(--tab-accent,var(--module-accent)) 8%,var(--surface));
}
.module-nav-tickets .module-nav-link.active {
  color:#fff;
  background:linear-gradient(135deg,var(--tab-accent,var(--module-accent)),color-mix(in srgb,var(--tab-accent,var(--module-accent)) 72%,#2d315a));
  box-shadow:0 6px 18px color-mix(in srgb,var(--tab-accent,var(--module-accent)) 22%,transparent);
}
.module-nav-tickets .module-nav-link.active .icon { color:#fff; }

/* Dashboard: KPIs semánticos y distinguibles a primera vista. */
body[data-page="dashboard"] .kpi[data-widget] {
  --kpi-accent:var(--accent-indigo);
  position:relative;
  overflow:hidden;
  background:linear-gradient(180deg,color-mix(in srgb,var(--kpi-accent) 7%,var(--surface)),var(--surface) 46%);
  transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease;
}
body[data-page="dashboard"] .kpi[data-widget]::after {
  content:"";
  position:absolute;
  inset:0 0 auto 0;
  height:3px;
  background:linear-gradient(90deg,var(--kpi-accent),color-mix(in srgb,var(--kpi-accent) 35%,transparent));
}
body[data-page="dashboard"] .kpi[data-widget]:hover {
  transform:translateY(-2px);
  border-color:color-mix(in srgb,var(--kpi-accent) 28%,var(--border));
  box-shadow:0 10px 26px color-mix(in srgb,var(--kpi-accent) 12%,transparent);
}
body[data-page="dashboard"] .kpi[data-widget] .kpi-icon {
  background:color-mix(in srgb,var(--kpi-accent) 12%,var(--surface));
  color:var(--kpi-accent);
}
body[data-page="dashboard"] .kpi[data-widget="TOTAL"] { --kpi-accent:var(--accent-indigo); }
body[data-page="dashboard"] .kpi[data-widget="OPEN"] { --kpi-accent:var(--accent-sky); }
body[data-page="dashboard"] .kpi[data-widget="IN_PROGRESS"] { --kpi-accent:var(--accent-violet); }
body[data-page="dashboard"] .kpi[data-widget="OVERDUE"] { --kpi-accent:var(--accent-red); }
body[data-page="dashboard"] .kpi[data-widget="UNASSIGNED"] { --kpi-accent:var(--accent-amber); }
body[data-page="dashboard"] .kpi[data-widget="RESOLVED"] { --kpi-accent:var(--accent-emerald); }
body[data-page="dashboard"] .kpi[data-widget="PENDING"] { --kpi-accent:#d49a15; }
body[data-page="dashboard"] .kpi[data-widget="CLOSED"] { --kpi-accent:var(--accent-slate); }
body[data-page="dashboard"] .kpi[data-widget="SLA_COMPLIANCE"] { --kpi-accent:var(--accent-teal); }
body[data-page="dashboard"] .kpi[data-widget="AVG_FIRST_RESPONSE"] { --kpi-accent:var(--accent-cyan); }
body[data-page="dashboard"] .kpi[data-widget="AVG_RESOLUTION"] { --kpi-accent:var(--accent-emerald); }
body[data-page="dashboard"] .kpi[data-widget="CSAT"] { --kpi-accent:var(--accent-rose); }

/* Reportes: siete KPIs compactos, ahora con lectura cromática semántica. */
body[data-page="reports"] .report-kpi {
  --kpi-accent:var(--accent-emerald);
  position:relative;
  overflow:hidden;
  background:linear-gradient(180deg,color-mix(in srgb,var(--kpi-accent) 6%,var(--surface)),var(--surface) 58%);
  border-color:color-mix(in srgb,var(--kpi-accent) 16%,var(--border));
}
body[data-page="reports"] .report-kpi::before {
  content:"";
  position:absolute;
  inset:0 auto 0 0;
  width:3px;
  background:var(--kpi-accent);
}
body[data-page="reports"] .report-kpi .kpi-value { color:var(--kpi-accent); }
body[data-page="reports"] .report-kpi:nth-child(1) { --kpi-accent:var(--accent-sky); }
body[data-page="reports"] .report-kpi:nth-child(2) { --kpi-accent:var(--accent-emerald); }
body[data-page="reports"] .report-kpi:nth-child(3) { --kpi-accent:var(--accent-violet); }
body[data-page="reports"] .report-kpi:nth-child(4) { --kpi-accent:var(--accent-red); }
body[data-page="reports"] .report-kpi:nth-child(5) { --kpi-accent:var(--accent-cyan); }
body[data-page="reports"] .report-kpi:nth-child(6) { --kpi-accent:var(--accent-teal); }
body[data-page="reports"] .report-kpi:nth-child(7) { --kpi-accent:var(--accent-amber); }

/* Reportes: colores por subvista sin añadir ruido visual. */
.report-mini-tab[data-breakdown-tab="status"] { --tab-accent:var(--accent-sky); }
.report-mini-tab[data-breakdown-tab="priority"] { --tab-accent:var(--accent-amber); }
.report-mini-tab[data-breakdown-tab="category"] { --tab-accent:var(--accent-violet); }
.report-mini-tab[data-breakdown-tab="team"] { --tab-accent:var(--accent-cyan); }
.report-mini-tab[data-breakdown-tab="agent"] { --tab-accent:var(--accent-emerald); }
.report-mini-tab:hover { color:var(--tab-accent,var(--module-accent)); }
.report-mini-tab.active { color:var(--tab-accent,var(--module-accent)); border-bottom-color:var(--tab-accent,var(--module-accent)); }
.report-workspace-tab[data-report-workspace-tab="productivity"] { --tab-accent:var(--accent-sky); }
.report-workspace-tab[data-report-workspace-tab="satisfaction"] { --tab-accent:var(--accent-rose); }
.report-workspace-tab[data-report-workspace-tab="saved"] { --tab-accent:var(--accent-violet); }
.report-workspace-tab:hover { color:var(--tab-accent,var(--module-accent)); }
.report-workspace-tab.active { color:var(--tab-accent,var(--module-accent)); border-bottom-color:var(--tab-accent,var(--module-accent)); }

/* Detalle de ticket: las herramientas se distinguen por función. */
.ticket-workspace-tab[data-ticket-tab="conversation"] { --tab-accent:var(--accent-violet); }
.ticket-workspace-tab[data-ticket-tab="activity"] { --tab-accent:var(--accent-sky); }
.ticket-workspace-tab[data-ticket-tab="flow"] { --tab-accent:var(--accent-cyan); }
.ticket-workspace-tab[data-ticket-tab="resources"] { --tab-accent:var(--accent-teal); }
.ticket-workspace-tab[data-ticket-tab="ai"] { --tab-accent:var(--accent-fuchsia); }
.ticket-workspace-tab:hover {
  color:var(--tab-accent,var(--module-accent));
  background:color-mix(in srgb,var(--tab-accent,var(--module-accent)) 7%,var(--surface));
}
.ticket-workspace-tab.active {
  color:var(--tab-accent,var(--module-accent));
  background:color-mix(in srgb,var(--tab-accent,var(--module-accent)) 11%,var(--surface));
  box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--tab-accent,var(--module-accent)) 25%,transparent);
}
.ticket-workspace-tab .icon { color:var(--tab-accent,var(--module-accent)); }

/* Prioridades: chip cromático compacto en vez de texto plano. */
.priority {
  display:inline-flex;
  align-items:center;
  min-height:22px;
  padding:2px 7px;
  border-radius:999px;
  border:1px solid transparent;
  line-height:1.2;
}
.priority-critical { background:color-mix(in srgb,var(--accent-red) 11%,var(--surface)); border-color:color-mix(in srgb,var(--accent-red) 18%,var(--border)); }
.priority-high { background:color-mix(in srgb,#ef6c35 11%,var(--surface)); border-color:color-mix(in srgb,#ef6c35 18%,var(--border)); }
.priority-medium { background:color-mix(in srgb,var(--accent-amber) 10%,var(--surface)); border-color:color-mix(in srgb,var(--accent-amber) 17%,var(--border)); }
.priority-low { background:color-mix(in srgb,var(--accent-emerald) 10%,var(--surface)); border-color:color-mix(in srgb,var(--accent-emerald) 17%,var(--border)); }

/* Badges con borde tonal muy ligero para ganar definición en ambos temas. */
.badge { border:1px solid color-mix(in srgb,currentColor 14%,transparent); }

/* Barras visuales con degradado sutil, manteniendo el significado actual. */
.metric-inline-bar i,
.report-metric-bar i,
.metric-progress::-webkit-progress-value {
  background:linear-gradient(90deg,var(--module-accent,var(--primary)),color-mix(in srgb,var(--module-accent,var(--primary)) 70%,var(--accent-cyan)));
}
.metric-progress::-moz-progress-bar {
  background:linear-gradient(90deg,var(--module-accent,var(--primary)),color-mix(in srgb,var(--module-accent,var(--primary)) 70%,var(--accent-cyan)));
}

/* ALFA v1.19.6: filas de tickets navegables */
.tickets-table-wrap tbody tr.ticket-row-link { cursor: pointer; }
.tickets-table-wrap tbody tr.ticket-row-link:focus-visible {
  outline: 2px solid var(--primary);
  outline-offset: -2px;
}

/* ALFA v1.21.0: movimiento visual multiempresa */
.ticket-company-drop-rail {
  display:flex; align-items:center; gap:8px; flex-wrap:wrap; padding:10px 16px;
  border-top:1px solid var(--border); background:color-mix(in srgb,var(--surface-2) 72%,transparent);
}
.ticket-drop-help { font-size:12px; font-weight:700; color:var(--muted); margin-right:2px; }
.ticket-company-drop {
  border:1px dashed color-mix(in srgb,var(--primary) 35%,var(--border)); background:var(--surface);
  color:var(--text); border-radius:10px; padding:7px 10px; font:inherit; font-size:12px; cursor:default;
  transition:.16s ease;
}
.ticket-company-drop.is-over { border-style:solid; border-color:var(--primary); background:color-mix(in srgb,var(--primary) 10%,var(--surface)); transform:translateY(-1px); }
.ticket-row-draggable { cursor:pointer; }
.ticket-row-draggable.is-dragging { opacity:.45; }
.ticket-company-line { margin-top:3px; color:var(--primary); }
.ticket-company-banner { display:flex; align-items:center; gap:10px; padding:10px 14px; margin-bottom:12px; border:1px solid color-mix(in srgb,var(--accent-sky) 30%,var(--border)); border-radius:12px; background:color-mix(in srgb,var(--accent-sky) 8%,var(--surface)); }
.ticket-company-banner strong { color:var(--text); }

/* ALFA v1.21.6: cuadrícula libre con ancho 1-6 y alto 2-8 */
.dashboard-customize-actions { display:flex; align-items:center; gap:8px; }
.dashboard-customize-panel { margin-bottom:14px; }
.dashboard-customize-panel .card-body { display:flex; flex-wrap:wrap; gap:10px; align-items:center; }
.dashboard-customize-status { margin-left:auto; display:inline-flex; align-items:center; gap:8px; border-radius:999px; padding:7px 11px; font-size:12px; font-weight:700; border:1px solid var(--border); background:var(--surface-2); color:var(--text-2); }
.dashboard-customize-status.is-clean { background:color-mix(in srgb,var(--accent-emerald) 10%,var(--surface)); border-color:color-mix(in srgb,var(--accent-emerald) 24%,var(--border)); color:#18794e; }
.dashboard-customize-status.is-dirty { background:color-mix(in srgb,var(--accent-amber) 14%,var(--surface)); border-color:color-mix(in srgb,var(--accent-amber) 34%,var(--border)); color:#9a650f; }
.dashboard-customize-status.is-saving { background:color-mix(in srgb,var(--primary) 10%,var(--surface)); border-color:color-mix(in srgb,var(--primary) 28%,var(--border)); color:var(--primary); }
.dashboard-widget-editing { position:relative; z-index:2; outline:1px dashed color-mix(in srgb,var(--primary) 46%,var(--border)); outline-offset:-1px; cursor:default; overflow:hidden; user-select:none; transition:opacity .16s ease,box-shadow .16s ease,outline-color .16s ease; }
.dashboard-widget-editing::after { content:none; }
.dashboard-widget-editing > .card-head,
.dashboard-widget-editing > .card-body,
.dashboard-widget-editing.kpi { position:relative; }
.dashboard-widget-editing.kpi { padding-top:46px; }
.dashboard-widget-editing.dashboard-structural > .card-head { padding-top:50px; }
.dashboard-widget-toolbar { position:absolute; top:8px; left:10px; right:10px; z-index:7; display:flex; align-items:center; justify-content:space-between; gap:10px; opacity:0; transform:translateY(-4px); transition:opacity .16s ease,transform .16s ease; pointer-events:none; }
.dashboard-widget-editing .dashboard-widget-toolbar { opacity:1; transform:translateY(0); }
.dashboard-widget-handle { appearance:none; display:inline-flex; align-items:center; gap:6px; min-height:32px; padding:6px 11px; border-radius:999px; border:1px solid color-mix(in srgb,var(--primary) 22%,var(--border)); background:rgba(255,255,255,.94); color:var(--text); box-shadow:0 4px 14px rgba(15,23,42,.07); font:inherit; font-size:12px; font-weight:700; pointer-events:auto; cursor:grab; touch-action:none; }
.dashboard-widget-handle:hover { border-color:color-mix(in srgb,var(--primary) 48%,var(--border)); background:var(--surface); }
.dashboard-widget-handle:active,body.dashboard-pointer-dragging .dashboard-widget-handle { cursor:grabbing; }
.dashboard-widget-handle .icon { flex:none; }
.dashboard-widget-toolbar-meta { display:inline-flex; align-items:center; justify-content:flex-end; gap:6px; min-width:0; }
.dashboard-widget-size-badge { appearance:none; display:inline-flex; align-items:center; min-height:32px; border:1px solid var(--border); border-radius:999px; padding:6px 11px; background:rgba(255,255,255,.94); font:inherit; font-size:12px; font-weight:700; color:var(--text); white-space:nowrap; pointer-events:auto; cursor:pointer; }
.dashboard-widget-size-badge:hover { border-color:color-mix(in srgb,var(--primary) 42%,var(--border)); color:var(--primary); }
.dashboard-resize-handles { position:absolute; inset:0; z-index:8; pointer-events:none; opacity:0; transition:opacity .14s ease; }
.dashboard-widget-editing .dashboard-resize-handles { opacity:1; }
.dashboard-resize-handle { position:absolute; pointer-events:auto; touch-action:none; }
.dashboard-resize-east { top:44px; right:-2px; bottom:16px; width:12px; cursor:ew-resize; }
.dashboard-resize-east::before { content:""; position:absolute; top:10%; bottom:10%; left:5px; width:2px; border-radius:999px; background:color-mix(in srgb,var(--primary) 42%,transparent); opacity:.55; }
.dashboard-resize-south { left:16px; right:16px; bottom:-2px; height:12px; cursor:ns-resize; }
.dashboard-resize-south::before { content:""; position:absolute; left:10%; right:10%; top:5px; height:2px; border-radius:999px; background:color-mix(in srgb,var(--primary) 42%,transparent); opacity:.55; }
.dashboard-resize-corner { right:-2px; bottom:-2px; width:24px; height:24px; cursor:nwse-resize; }
.dashboard-resize-corner::before { content:""; position:absolute; right:5px; bottom:5px; width:9px; height:9px; border-right:2px solid color-mix(in srgb,var(--primary) 68%,var(--border)); border-bottom:2px solid color-mix(in srgb,var(--primary) 68%,var(--border)); border-radius:0 0 3px 0; }
.dashboard-resize-handle:hover::before { opacity:1; background:var(--primary); }
.dashboard-resize-corner:hover::before { background:transparent; border-color:var(--primary); }
.dashboard-widget-resizing { outline:2px solid color-mix(in srgb,var(--primary) 65%,var(--border)); outline-offset:-2px; }
body.dashboard-pointer-resizing,body.dashboard-pointer-resizing * { cursor:nwse-resize!important; }
body[data-page="dashboard"] .kpi[data-widget] .dashboard-widget-handle-label { display:none; }
body[data-page="dashboard"] .kpi[data-widget] .dashboard-widget-handle { padding:6px 9px; min-width:32px; justify-content:center; }
body[data-page="dashboard"] .kpi[data-widget] .dashboard-widget-size-badge { padding:5px 9px; font-size:11px; }
.dashboard-widget-dragging { opacity:.25!important; box-shadow:none!important; transform:none!important; }
body.dashboard-customize-mode .dashboard-widget-editing:hover { transform:none!important; }
.dashboard-hidden-chip { display:inline-flex; align-items:center; gap:6px; border:1px solid var(--border); border-radius:999px; padding:6px 9px; background:var(--surface); font-size:12px; }
.dashboard-hidden-chip-action { font-weight:700; }
.dashboard-widget-size-small { grid-column:span 1; }
.dashboard-widget-size-medium { grid-column:span 2; }
.dashboard-widget-size-large { grid-column:span 3; }
.dashboard-custom-grid {
  display:grid;
  grid-template-columns:repeat(6,minmax(0,1fr));
  gap:16px;
  align-items:start;
  align-content:start;
  grid-auto-flow:row;
  grid-auto-rows:72px;
  align-items:stretch;
  position:relative;
  min-height:var(--dashboard-editor-min-height,0);
  transition:min-height .18s ease;
}
.dashboard-custom-grid > [data-widget] { min-width:0; min-height:0; height:100%; position:relative; z-index:2; overflow:hidden; }
.dashboard-custom-grid > .dashboard-structural { display:flex; flex-direction:column; }
.dashboard-custom-grid > .dashboard-structural .table-wrap,
.dashboard-custom-grid > .dashboard-structural > .card-body { flex:1 1 auto; min-height:0; overflow:auto; }
.dashboard-size-fields { display:grid; grid-template-columns:1fr 1fr; gap:14px; }
.dashboard-size-fields .field { margin:0; }
.dashboard-grid-cell-layer { position:absolute; inset:0; z-index:0; pointer-events:none; }
.dashboard-grid-cell { position:absolute; border:1px dashed color-mix(in srgb,var(--primary) 15%,var(--border)); border-radius:12px; background:color-mix(in srgb,var(--primary) 2.6%,transparent); }
.dashboard-grid-cell::before { content:""; position:absolute; inset:7px; border-radius:8px; border:1px solid transparent; }
.dashboard-grid-target-preview { position:absolute; z-index:6; pointer-events:none; display:flex; align-items:center; justify-content:center; border-radius:14px; border:2px solid; box-shadow:0 12px 34px rgba(15,23,42,.10); transition:left .06s linear,top .06s linear,width .06s linear,height .06s linear,background .08s ease,border-color .08s ease; }
.dashboard-grid-target-preview span { display:inline-flex; align-items:center; justify-content:center; min-height:34px; padding:7px 12px; border-radius:999px; font-size:12px; font-weight:800; letter-spacing:.01em; box-shadow:0 4px 16px rgba(15,23,42,.08); }
.dashboard-grid-target-preview.is-free { border-color:color-mix(in srgb,var(--accent-emerald) 72%,#1f9d65); background:color-mix(in srgb,var(--accent-emerald) 12%,rgba(255,255,255,.72)); }
.dashboard-grid-target-preview.is-free span { color:#11784a; background:color-mix(in srgb,var(--accent-emerald) 13%,#fff); border:1px solid color-mix(in srgb,var(--accent-emerald) 36%,var(--border)); }
.dashboard-grid-target-preview.is-blocked { border-color:color-mix(in srgb,var(--accent-red) 70%,#d92d20); background:color-mix(in srgb,var(--accent-red) 10%,rgba(255,255,255,.72)); }
.dashboard-grid-target-preview.is-blocked span { color:#b42318; background:color-mix(in srgb,var(--accent-red) 10%,#fff); border:1px solid color-mix(in srgb,var(--accent-red) 34%,var(--border)); }
.dashboard-drag-chip { position:fixed; left:0; top:0; z-index:2000; pointer-events:none; display:flex; align-items:center; gap:8px; max-width:280px; padding:9px 12px; border:1px solid color-mix(in srgb,var(--primary) 28%,var(--border)); border-radius:12px; background:rgba(255,255,255,.96); backdrop-filter:blur(10px); color:var(--text); box-shadow:0 18px 42px rgba(15,23,42,.18); font-size:12px; font-weight:750; will-change:transform; }
.dashboard-drag-chip span { overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.dashboard-drag-chip small { flex:none; color:var(--text-3); font-size:10px; font-weight:700; text-transform:uppercase; letter-spacing:.035em; }
body.dashboard-pointer-dragging,body.dashboard-pointer-dragging * { cursor:grabbing!important; }
body.dashboard-customize-mode .dashboard-custom-grid { border-radius:16px; outline:1px solid color-mix(in srgb,var(--primary) 9%,var(--border)); outline-offset:8px; }
html[data-alpha-theme="dark"] .dashboard-widget-handle,
html[data-alpha-theme="dark"] .dashboard-widget-size-badge,
html[data-alpha-theme="dark"] .dashboard-drag-chip { background:rgba(24,34,52,.96); }
@media (max-width:1200px){
  .dashboard-custom-grid{grid-template-columns:repeat(3,minmax(0,1fr));grid-auto-rows:auto;}
  .dashboard-custom-grid>[data-widget]{grid-row:auto!important;height:auto!important;min-height:132px;}
  .dashboard-custom-grid>[data-dashboard-width="1"]{grid-column:span 1!important;}
  .dashboard-custom-grid>[data-dashboard-width="2"]{grid-column:span 2!important;}
  .dashboard-custom-grid>[data-dashboard-width="3"],
  .dashboard-custom-grid>[data-dashboard-width="4"],
  .dashboard-custom-grid>[data-dashboard-width="5"],
  .dashboard-custom-grid>[data-dashboard-width="6"]{grid-column:1/-1!important;}
  .dashboard-grid-cell-layer,.dashboard-grid-target-preview{display:none!important;}
}
@media (max-width:760px){
  .dashboard-custom-grid{grid-template-columns:1fr 1fr;}
  .dashboard-custom-grid>[data-dashboard-width="1"]{grid-column:span 1!important;}
  .dashboard-custom-grid>[data-dashboard-width="2"],
  .dashboard-custom-grid>[data-dashboard-width="3"],
  .dashboard-custom-grid>[data-dashboard-width="4"],
  .dashboard-custom-grid>[data-dashboard-width="5"],
  .dashboard-custom-grid>[data-dashboard-width="6"]{grid-column:1/-1!important;}
  .dashboard-customize-panel .card-body{align-items:flex-start;}
  .dashboard-customize-status{margin-left:0;width:100%;justify-content:center;}
  .dashboard-widget-editing.kpi{padding-top:50px;}
  .dashboard-widget-editing.dashboard-structural>.card-head{padding-top:52px;}
  .dashboard-size-fields{grid-template-columns:1fr;}
}
@media (max-width:520px){
  .dashboard-custom-grid{grid-template-columns:1fr;}
  .dashboard-custom-grid>[data-widget]{grid-column:1/-1!important;}
  .dashboard-widget-toolbar{left:8px;right:8px;}
  .dashboard-widget-handle-label{display:none;}
  .dashboard-widget-handle{padding:6px 9px;min-width:32px;justify-content:center;}
  .dashboard-customize-status{width:100%;justify-content:center;}
}

/* =====================================================
   ALFA v1.21.8 · Bandeja de tickets compacta
   Barra de trabajo de alta densidad: navegación, acciones y filtros
   sin sacrificar funcionalidad ni espacio útil para la tabla.
   ===================================================== */
.tickets-page {
  max-width: 1640px;
  padding-top: 18px;
}
.tickets-page > .content-backbar { display:none; }

.tickets-commandbar {
  margin-bottom: 10px;
  overflow: visible;
  box-shadow: none;
}
.tickets-commandbar-top {
  min-height: 48px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:14px;
  padding:7px 10px 7px 14px;
  border-bottom:1px solid var(--border);
}
.tickets-commandbar-identity {
  min-width:0;
  display:flex;
  align-items:center;
  gap:14px;
}
.tickets-commandbar-identity h1 {
  margin:0;
  font-size:22px;
  line-height:1;
  letter-spacing:-.02em;
  white-space:nowrap;
}
.tickets-module-nav-compact {
  margin:0 !important;
  padding:3px;
  gap:3px;
  border-radius:10px;
  background:var(--surface-2);
}
.tickets-module-nav-compact .module-nav-link {
  min-height:30px;
  padding:5px 9px;
  gap:5px;
  border-radius:7px;
  font-size:11px;
}
.tickets-commandbar-actions {
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:5px;
  flex:0 0 auto;
}
.tickets-commandbar-actions .btn,
.tickets-productivity-actions .btn {
  min-height:32px;
  padding:5px 9px;
  font-size:11px;
}
.tickets-productivity-actions { gap:5px; flex-wrap:nowrap; }

.tickets-commandbar-search {
  display:grid;
  grid-template-columns:minmax(280px,1fr) minmax(180px,240px) auto auto;
  gap:7px;
  align-items:center;
  padding:7px 10px 6px 12px;
}
.tickets-commandbar-search .control {
  min-height:33px;
  height:33px;
  padding-top:5px;
  padding-bottom:5px;
}
.tickets-commandbar-search .tickets-search .control { padding-left:34px; }
.tickets-company-filter { min-width:0; }
.tickets-filter-trigger {
  min-height:33px;
  height:33px;
  display:inline-flex;
  align-items:center;
  gap:6px;
  white-space:nowrap;
}
.tickets-result-count {
  min-width:62px;
  text-align:right;
  padding-right:2px;
}

.tickets-commandbar-quick {
  min-height:34px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:8px;
  padding:0 10px 7px 12px;
}
.tickets-quick-filters {
  display:flex;
  align-items:center;
  gap:4px;
  min-width:0;
  overflow-x:auto;
  scrollbar-width:none;
}
.tickets-quick-filters::-webkit-scrollbar { display:none; }
.tickets-quick-filters .filter-pill {
  min-height:27px;
  padding:3px 9px;
  font-size:10.5px;
}
.tickets-clear-btn {
  min-height:28px !important;
  padding:3px 8px !important;
  font-size:10.5px !important;
  flex:0 0 auto;
}

.tickets-filter-advanced {
  grid-template-columns:repeat(4,minmax(145px,1fr));
  gap:7px;
  padding:8px 12px;
  border-top:1px solid var(--border);
  border-bottom:0;
  background:color-mix(in srgb,var(--surface-2) 58%,var(--surface));
}
.tickets-filter-advanced .control {
  min-height:32px;
  height:32px;
  padding:4px 8px;
  font-size:11px;
}
.tickets-archive-toggle {
  min-height:32px;
  display:inline-flex;
  align-items:center;
  gap:7px;
  padding:5px 9px;
  border:1px solid var(--border);
  border-radius:8px;
  background:var(--surface);
  color:var(--text-2);
  font-size:11px;
  font-weight:700;
  cursor:pointer;
}
.tickets-archive-toggle input { margin:0; }

.tickets-selection-bar {
  min-height:42px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  padding:6px 10px 6px 12px;
  border-top:1px solid color-mix(in srgb,var(--primary) 25%,var(--border));
  background:color-mix(in srgb,var(--primary) 7%,var(--surface));
  color:var(--text-2);
  font-size:11px;
}
.tickets-selection-actions { display:flex; align-items:center; gap:5px; }
.tickets-selection-actions .btn { min-height:30px; padding:4px 8px; font-size:11px; }
.tickets-selection-hint { color:var(--text-3); }
.ticket-select-col {
  width:38px;
  min-width:38px;
  max-width:38px;
  padding-left:11px !important;
  padding-right:5px !important;
  text-align:center;
}
.ticket-select-col input { width:15px; height:15px; margin:0; vertical-align:middle; }

.tickets-list-card { margin-top:0; box-shadow:none; }
.tickets-table-wrap { max-height:min(68vh,760px); }
.tickets-list-card th { padding-top:7px; padding-bottom:7px; }

/* El destino de movimiento entre empresas solo aparece durante un drag real. */
.ticket-company-drop-rail {
  padding:7px 10px;
  border-top:1px solid color-mix(in srgb,var(--primary) 24%,var(--border));
  background:color-mix(in srgb,var(--primary) 5%,var(--surface));
}
.ticket-company-drop-rail.is-active { animation:ticketDropRailIn .12s ease-out; }
.ticket-company-drop { padding:5px 9px; border-radius:8px; font-size:11px; }
.ticket-drop-help { font-size:11px; }
@keyframes ticketDropRailIn { from { opacity:0; transform:translateY(-3px); } to { opacity:1; transform:none; } }

.tickets-views-grid {
  display:grid;
  grid-template-columns:minmax(0,1.15fr) minmax(240px,.85fr);
  gap:18px;
  align-items:start;
}
.tickets-view-quick + .tickets-view-quick { margin-top:18px; }

@media (max-width:1180px) {
  .tickets-commandbar-top { align-items:flex-start; }
  .tickets-commandbar-identity { align-items:flex-start; }
  .tickets-module-nav-compact .module-nav-link { padding-inline:7px; }
  .tickets-commandbar-search { grid-template-columns:minmax(240px,1fr) minmax(170px,220px) auto; }
  .tickets-result-count { grid-column:3; grid-row:2; display:none; }
  .tickets-filter-advanced { grid-template-columns:repeat(3,minmax(130px,1fr)); }
}

@media (max-width:900px) {
  .tickets-page { padding-top:12px; }
  .tickets-commandbar-top { flex-direction:column; gap:7px; }
  .tickets-commandbar-identity { width:100%; justify-content:space-between; gap:8px; }
  .tickets-commandbar-actions { width:100%; justify-content:flex-end; }
  .tickets-commandbar-search { grid-template-columns:minmax(0,1fr) auto; }
  .tickets-company-filter { grid-column:1 / -1; }
  .tickets-result-count { display:block; grid-column:auto; grid-row:auto; }
  .tickets-filter-advanced { grid-template-columns:repeat(2,minmax(0,1fr)); }
  .tickets-selection-hint { display:none; }
  .tickets-views-grid { grid-template-columns:1fr; }
}

@media (max-width:620px) {
  .tickets-commandbar-top,
  .tickets-commandbar-search,
  .tickets-commandbar-quick { padding-left:9px; padding-right:9px; }
  .tickets-commandbar-identity { flex-direction:column; align-items:flex-start; }
  .tickets-module-nav-compact { width:100%; }
  .tickets-module-nav-compact .module-nav-link { flex:1 1 0; justify-content:center; }
  .tickets-commandbar-actions { overflow-x:auto; justify-content:flex-start; padding-bottom:1px; }
  .tickets-commandbar-search { grid-template-columns:1fr auto; }
  .tickets-search { grid-column:1 / -1; }
  .tickets-company-filter { grid-column:1 / -1; }
  .tickets-filter-advanced { grid-template-columns:1fr; }
  .tickets-selection-bar { align-items:flex-start; flex-direction:column; }
  .tickets-selection-actions { width:100%; }
  .tickets-selection-actions .btn { flex:1; }
}

/* =====================================================
   ALFA v1.21.9 · Movimiento contextual + módulos compactos
   Destinos rápidos por usuario y densidad visual consistente
   en Bandeja, Conocimiento y Mi portal.
   ===================================================== */
.ticket-code-line {
  display:flex;
  align-items:center;
  gap:5px;
  min-width:0;
}
.ticket-row-drag-handle {
  width:20px;
  height:20px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  flex:0 0 20px;
  margin-left:-4px;
  border-radius:6px;
  color:var(--text-3);
  opacity:.58;
  cursor:grab;
  touch-action:none;
  user-select:none;
  -webkit-user-select:none;
  -webkit-user-drag:none;
  transition:opacity .12s ease,background .12s ease,color .12s ease,transform .12s ease;
}
.ticket-row-draggable:hover .ticket-row-drag-handle,
.ticket-row-drag-handle:hover {
  opacity:1;
  color:var(--module-accent,var(--primary));
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 9%,var(--surface));
}
.ticket-row-drag-handle:active { cursor:grabbing; transform:scale(.96); }
.ticket-row-drag-handle:focus-visible { outline:2px solid var(--module-accent,var(--primary)); outline-offset:2px; opacity:1; }
.ticket-row-draggable.is-dragging { opacity:.48; }
.ticket-row-draggable.is-dragging .ticket-row-drag-handle { opacity:1; }

/* ALFA v1.21.10: arrastre por puntero. Evita las limitaciones de HTML5 drag sobre <tr>. */
body.ticket-pointer-dragging,
body.ticket-pointer-dragging * { cursor:grabbing !important; }
body.ticket-pointer-dragging { user-select:none; -webkit-user-select:none; }
.ticket-pointer-drag-ghost {
  position:fixed;
  z-index:10050;
  pointer-events:none;
  display:inline-flex;
  align-items:center;
  gap:7px;
  max-width:min(280px,calc(100vw - 32px));
  padding:8px 11px;
  border:1px solid color-mix(in srgb,var(--module-accent,var(--primary)) 38%,var(--border));
  border-radius:10px;
  background:color-mix(in srgb,var(--surface) 94%,var(--module-accent,var(--primary)) 6%);
  color:var(--text);
  box-shadow:0 12px 30px rgba(15,23,42,.18);
  font-size:12px;
  white-space:nowrap;
  opacity:.96;
}
.ticket-pointer-drag-ghost svg { color:var(--module-accent,var(--primary)); flex:none; }
.ticket-pointer-drag-ghost span { overflow:hidden; text-overflow:ellipsis; }

.tickets-move-destinations-btn { gap:5px; }
.ticket-company-drop-rail {
  position:relative;
  z-index:3;
  isolation:isolate;
  overflow:visible;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  min-height:56px;
  padding:7px 10px 7px 12px;
  border-top:1px solid color-mix(in srgb,var(--module-accent,var(--primary)) 28%,var(--border));
  background:linear-gradient(90deg,color-mix(in srgb,var(--module-accent,var(--primary)) 8%,var(--surface)),var(--surface));
}
.ticket-company-drop-rail.hidden { display:none!important; }
.ticket-drop-heading {
  display:flex;
  flex-direction:column;
  gap:1px;
  flex:0 0 auto;
  min-width:125px;
}
.ticket-drop-heading strong { font-size:11.5px; color:var(--text); }
.ticket-drop-heading span { font-size:10px; color:var(--text-3); }
.ticket-drop-targets {
  position:relative;
  z-index:4;
  display:flex;
  align-items:stretch;
  justify-content:flex-start;
  gap:6px;
  flex:1 1 auto;
  min-width:0;
  overflow:visible;
  padding:4px 2px;
  margin:-4px -2px;
  scrollbar-width:none;
}
.ticket-drop-targets::-webkit-scrollbar { display:none; }
.ticket-company-drop {
  position:relative;
  z-index:5;
  min-width:112px;
  min-height:39px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  padding:6px 11px;
  border:1px dashed color-mix(in srgb,var(--module-accent,var(--primary)) 42%,var(--border));
  border-radius:9px;
  background:var(--surface);
  color:var(--text-2);
  font:inherit;
  font-size:11px;
  font-weight:700;
  white-space:nowrap;
  transform:translateZ(0);
  will-change:transform;
  transition:transform .14s ease,border-color .14s ease,background .14s ease,color .14s ease,box-shadow .14s ease;
}
.ticket-company-drop:hover,
.ticket-company-drop.is-over {
  z-index:20;
  transform:translateY(-3px) scale(1.015);
  border-style:solid;
  border-color:var(--module-accent,var(--primary));
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 12%,var(--surface));
  color:var(--module-accent,var(--primary));
  box-shadow:0 8px 20px color-mix(in srgb,var(--module-accent,var(--primary)) 16%,transparent);
}
.ticket-company-drop-more {
  min-width:108px;
  border-style:solid;
  color:var(--module-accent,var(--primary));
}

@media (max-width:900px) {
  .ticket-drop-targets {
    overflow-x:auto;
    overflow-y:hidden;
    padding:6px 2px 5px;
    margin:-6px -2px -5px;
  }
}
body.ticket-company-drag-active .tickets-list-card {
  border-color:color-mix(in srgb,var(--module-accent,var(--primary)) 22%,var(--border));
}
.move-company-preference-list {
  max-height:340px;
  overflow:auto;
  display:flex;
  flex-direction:column;
  gap:6px;
  margin-top:12px;
  padding-right:3px;
}
.move-company-preference-row {
  display:flex;
  align-items:center;
  gap:10px;
  min-height:46px;
  padding:8px 10px;
  border:1px solid var(--border);
  border-radius:9px;
  background:var(--surface);
  cursor:pointer;
}
.move-company-preference-row:hover {
  border-color:color-mix(in srgb,var(--module-accent,var(--primary)) 35%,var(--border));
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 4%,var(--surface));
}
.move-company-preference-row input { width:16px; height:16px; margin:0; flex:none; }
.move-company-preference-row > span { display:flex; flex-direction:column; min-width:0; }

/* Conocimiento y Mi portal usan la misma barra compacta que la Bandeja. */
.ticket-module-page {
  max-width:1640px;
  padding-top:18px;
}
.ticket-module-commandbar {
  margin-bottom:10px;
  overflow:visible;
  box-shadow:none;
}
.ticket-module-commandbar-top {
  min-height:48px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:14px;
  padding:7px 10px 7px 14px;
  border-bottom:1px solid var(--border);
}
.ticket-module-commandbar .tickets-commandbar-identity h1 {
  margin:0;
  font-size:22px;
  line-height:1;
  letter-spacing:-.02em;
  white-space:nowrap;
}
.ticket-module-commandbar-actions {
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:5px;
  flex:0 0 auto;
}
.ticket-module-commandbar-actions .btn {
  min-height:32px;
  padding:5px 9px;
  font-size:11px;
}
.ticket-module-commandbar-search {
  display:grid;
  gap:7px;
  align-items:center;
  padding:7px 10px 8px 12px;
}
.knowledge-commandbar-search { grid-template-columns:minmax(320px,1fr) minmax(170px,240px) minmax(150px,210px); }
.portal-commandbar-search { grid-template-columns:minmax(320px,1fr) minmax(160px,220px); }
.ticket-module-commandbar-search .control {
  min-height:33px;
  height:33px;
  padding-top:5px;
  padding-bottom:5px;
  font-size:11.5px;
}
.ticket-module-commandbar-search .input-icon .control { padding-left:34px; }
.ticket-module-list-card { margin-top:0; box-shadow:none; }
.ticket-module-list-card .table-wrap { max-height:min(72vh,800px); }
.ticket-module-list-card th { padding-top:7px; padding-bottom:7px; }
.ticket-module-pagination { padding-top:8px; padding-bottom:8px; }

@media (max-width:900px) {
  .ticket-company-drop-rail { align-items:flex-start; flex-direction:column; gap:7px; }
  .ticket-drop-heading { min-width:0; }
  .ticket-drop-targets { width:100%; justify-content:flex-start; }
  .ticket-module-page { padding-top:12px; }
  .ticket-module-commandbar-top { flex-direction:column; align-items:stretch; gap:7px; }
  .ticket-module-commandbar .tickets-commandbar-identity { width:100%; justify-content:space-between; }
  .ticket-module-commandbar-actions { width:100%; justify-content:flex-end; }
  .knowledge-commandbar-search { grid-template-columns:minmax(0,1fr) 1fr; }
  .knowledge-commandbar-search .input-icon { grid-column:1 / -1; }
  .portal-commandbar-search { grid-template-columns:minmax(0,1fr) minmax(150px,210px); }
}
@media (max-width:620px) {
  .tickets-move-destinations-btn .tickets-action-label { display:none; }
  .ticket-row-drag-handle { opacity:.7; }
  .ticket-module-commandbar-top,
  .ticket-module-commandbar-search { padding-left:9px; padding-right:9px; }
  .ticket-module-commandbar .tickets-commandbar-identity { flex-direction:column; align-items:flex-start; }
  .ticket-module-commandbar-actions { justify-content:flex-start; overflow-x:auto; }
  .knowledge-commandbar-search,
  .portal-commandbar-search { grid-template-columns:1fr; }
  .knowledge-commandbar-search .input-icon { grid-column:auto; }
}

/* ALFA v1.21.11 · movimiento múltiple + destinos próximos + identidad de empresa */
.company-identity {
  display:inline-flex;
  align-items:center;
  gap:6px;
  min-width:0;
  vertical-align:middle;
  color:inherit;
}
.company-identity-compact { gap:5px; }
.company-identity-mark {
  position:relative;
  display:inline-grid;
  place-items:center;
  flex:0 0 auto;
  width:22px;
  height:22px;
  overflow:hidden;
  border:1px solid color-mix(in srgb,var(--border) 78%,var(--module-accent,var(--primary)) 22%);
  border-radius:7px;
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 8%,var(--surface));
  color:var(--module-accent,var(--primary));
  font-size:8px;
  font-weight:800;
  line-height:1;
  letter-spacing:-.2px;
}
.company-identity-compact .company-identity-mark { width:18px; height:18px; border-radius:6px; font-size:7px; }
.company-identity-mark img {
  position:absolute;
  inset:0;
  width:100%;
  height:100%;
  padding:2px;
  object-fit:contain;
  background:var(--surface);
}
.company-identity-name { overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.ticket-company-line .company-identity { max-width:180px; }
.ticket-company-line .company-identity-name { color:var(--text-3); }

/* Los destinos aparecen junto al lado izquierdo, cerca del grip de cada fila. */
.ticket-company-drop-rail {
  justify-content:flex-start;
}
.ticket-drop-heading { min-width:132px; }
.ticket-drop-targets {
  flex:0 1 auto;
  justify-content:flex-start;
  margin-right:auto;
}
.ticket-company-drop {
  justify-content:flex-start;
  min-width:118px;
  max-width:190px;
  text-align:left;
}
.ticket-company-drop .company-identity { width:100%; }
.ticket-company-drop .company-identity-name { flex:1 1 auto; }
.ticket-company-drop-more { justify-content:center; }

.move-company-preference-company {
  display:flex;
  flex-direction:column;
  gap:3px;
  min-width:0;
}
.move-company-preference-company .company-identity { max-width:100%; }
.move-company-chooser {
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:8px;
  max-height:min(420px,55vh);
  overflow:auto;
  padding:2px;
}
.move-company-choice {
  display:flex;
  align-items:center;
  min-width:0;
  min-height:48px;
  padding:8px 10px;
  border:1px solid var(--border);
  border-radius:10px;
  background:var(--surface);
  color:var(--text);
  font:inherit;
  text-align:left;
  cursor:pointer;
}
.move-company-choice:hover,
.move-company-choice:focus-visible {
  border-color:color-mix(in srgb,var(--module-accent,var(--primary)) 55%,var(--border));
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 7%,var(--surface));
  outline:none;
}
.move-company-choice .company-identity { width:100%; }

@media (max-width:760px) {
  .move-company-chooser { grid-template-columns:1fr; }
  .ticket-company-drop-rail { align-items:flex-start; flex-direction:column; }
  .ticket-drop-targets { width:100%; }
}
.ticket-row-draggable.is-dragging { opacity:.38; }
.move-confirm-company {
  display:flex;
  flex-direction:column;
  align-items:flex-start;
  gap:12px;
}
.move-confirm-company > .company-identity {
  min-width:min(320px,100%);
  padding:10px 12px;
  border:1px solid color-mix(in srgb,var(--module-accent,var(--primary)) 32%,var(--border));
  border-radius:12px;
  background:color-mix(in srgb,var(--module-accent,var(--primary)) 6%,var(--surface));
  font-weight:700;
}
.move-confirm-company p { margin:0; color:var(--text-2); }

/* =====================================================
   Sidebar contraíble
   ===================================================== */
.sidebar-head { position: relative; }
.sidebar-collapse-button {
  position: absolute;
  top: 50%;
  right: -13px;
  width: 27px;
  height: 27px;
  transform: translateY(-50%) rotate(180deg);
  display: grid;
  place-items: center;
  border: 1px solid rgba(255,255,255,.16);
  border-radius: 999px;
  background: #17243a;
  color: #dce6ff;
  box-shadow: 0 5px 16px rgba(2,8,23,.28);
  cursor: pointer;
  z-index: 45;
  transition: transform .18s ease, background .18s ease, box-shadow .18s ease;
}
.sidebar-collapse-button:hover { background:#223453; box-shadow:0 7px 18px rgba(2,8,23,.36); }

@media (min-width: 981px) {
  .sidebar,
  .main-area { transition: width .2s ease, margin-left .2s ease; }
  body.sidebar-collapsed { --sidebar-current-width: var(--sidebar-collapsed-width); }
  body.sidebar-collapsed .sidebar-head { padding: 0 12px; justify-content:center; }
  body.sidebar-collapsed .sidebar .brand { justify-content:center; }
  body.sidebar-collapsed .sidebar .brand .alpha,
  body.sidebar-collapsed .sidebar .nav-section,
  body.sidebar-collapsed .sidebar .nav-link > span:last-child,
  body.sidebar-collapsed .sidebar .user-copy,
  body.sidebar-collapsed .sidebar .sidebar-user > [data-icon="chevron"] { display:none !important; }
  body.sidebar-collapsed .sidebar .sidebar-nav { padding-left:10px; padding-right:10px; overflow-x:visible; }
  body.sidebar-collapsed .sidebar .nav-link { justify-content:center; gap:0; padding-left:0; padding-right:0; }
  body.sidebar-collapsed .sidebar .contextual-nav-link:hover { transform:none; }
  body.sidebar-collapsed .sidebar .sidebar-user { justify-content:center; padding-left:0; padding-right:0; }
  body.sidebar-collapsed .sidebar-collapse-button { transform:translateY(-50%) rotate(0deg); }
}

@media (max-width: 860px) {
  .sidebar-collapse-button { display:none; }
  body.sidebar-collapsed { --sidebar-current-width: 0px; }
  body.sidebar-collapsed .sidebar { width: var(--sidebar-width); }
  body.sidebar-collapsed .main-area { width:100%; margin-left:0; }
}

/* Vista previa de imágenes adjuntas */
.attachment-image-preview {
  display:flex;
  align-items:center;
  justify-content:center;
  min-height:220px;
  max-height:72vh;
  padding:10px;
  border-radius:12px;
  background:var(--surface-2);
  overflow:auto;
}
.attachment-image-preview img {
  display:block;
  max-width:100%;
  max-height:68vh;
  width:auto;
  height:auto;
  object-fit:contain;
  border-radius:8px;
  box-shadow:0 10px 30px rgba(16,24,40,.16);
}

/* Tickets con actividad nueva del solicitante */
.ticket-row-unread { position:relative; background:color-mix(in srgb,var(--primary) 5%,var(--surface)); }
.ticket-row-unread > td:first-child { box-shadow:inset 3px 0 0 var(--primary); }
.ticket-row-unread .table-main,
.ticket-row-unread .table-link { font-weight:800; }
.ticket-unread-badge {
  display:inline-flex;
  align-items:center;
  gap:5px;
  margin-left:7px;
  padding:2px 7px;
  border-radius:999px;
  border:1px solid color-mix(in srgb,var(--primary) 28%,var(--border));
  background:color-mix(in srgb,var(--primary) 10%,var(--surface));
  color:var(--primary);
  font-size:10px;
  font-weight:800;
  line-height:1.4;
  white-space:nowrap;
}
.ticket-unread-dot { width:6px;height:6px;border-radius:50%;background:currentColor;box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 12%,transparent); }
.ticket-workspace-tab[data-ticket-tab="information"] { --tab-accent:var(--accent-indigo); }
.ticket-workspace-tab[data-ticket-tab="sla"] { --tab-accent:var(--accent-amber); }


/* =====================================================
   ALFA v1.22.1 · Shell responsive sin desbordamiento horizontal
   Una única variable controla el espacio reservado al sidebar.
   ===================================================== */
.main-area,
.topbar,
.content,
.page-head,
.detail-grid,
.ticket-summary,
.ticket-workspace-nav,
.card { min-width: 0; }

.main-area {
  max-width: calc(100% - var(--sidebar-current-width));
}

body.sidebar-collapsed .main-area {
  width: calc(100% - var(--sidebar-current-width));
  max-width: calc(100% - var(--sidebar-current-width));
}

@media (max-width: 860px) {
  .main-area,
  body.sidebar-collapsed .main-area {
    width: 100%;
    max-width: 100%;
    margin-left: 0;
  }
}

/* =====================================================
   ALFA v1.22.2 · Header global fijo compatible con sidebar contraíble
   El header sale del flujo y reserva su altura en main-area.
   Su posición horizontal sigue --sidebar-current-width.
   ===================================================== */
.main-area {
  padding-top: var(--topbar);
}

.topbar {
  position: fixed;
  top: 0;
  left: var(--sidebar-current-width);
  right: 0;
  width: auto;
  max-width: none;
  z-index: 35;
  transition: left .2s ease;
}

@media (max-width: 860px) {
  .topbar {
    left: 0;
    right: 0;
    width: auto;
  }
}

/* =====================================================
   ALFA v1.22.4 · Ticket workspace compacto
   Prioriza contenido y conversación sin reducir legibilidad.
   ===================================================== */
body[data-page="ticket"] .content {
  padding-top: 20px;
  padding-bottom: 20px;
}

body[data-page="ticket"] .page-head {
  align-items: center;
  margin-bottom: 14px;
}

body[data-page="ticket"] .page-title h1 {
  font-size: 27px;
}

body[data-page="ticket"] .ticket-main-column {
  gap: 8px;
}

body[data-page="ticket"] .ticket-compact-summary {
  align-items: center;
  padding: 2px 4px 1px;
  gap: 12px;
}

body[data-page="ticket"] .ticket-compact-summary .ticket-subject {
  margin-bottom: 4px;
  font-size: 21px;
  line-height: 1.25;
}

body[data-page="ticket"] .ticket-meta {
  gap: 6px;
  min-height: 24px;
}

body[data-page="ticket"] .ticket-compact-edit {
  margin-top: 0;
}

body[data-page="ticket"] .ticket-workspace-nav {
  gap: 3px;
  padding: 4px;
  border-radius: 10px;
}

body[data-page="ticket"] .ticket-workspace-tab {
  min-height: 32px;
  padding: 0 10px;
  border-radius: 7px;
  font-size: 13px;
}

body[data-page="ticket"] .ticket-workspace-tab .icon {
  width: 15px;
  height: 15px;
}

body[data-page="ticket"] .ticket-conversation-head {
  min-height: 44px;
  padding: 10px 16px;
}

body[data-page="ticket"] .ticket-conversation-head h2 {
  font-size: 15px;
}

body[data-page="ticket"] .ticket-conversation-body {
  padding: 12px 14px 14px;
}

body[data-page="ticket"] .ticket-composer {
  margin-bottom: 10px;
  padding: 11px 12px;
  border-radius: 10px;
}

body[data-page="ticket"] .ticket-composer-field {
  gap: 5px;
  margin-bottom: 7px;
}

body[data-page="ticket"] .ticket-composer-field label {
  font-size: 13px;
}

body[data-page="ticket"] .ticket-composer textarea {
  min-height: 72px;
  max-height: 220px;
  padding-top: 10px;
  padding-bottom: 10px;
  resize: none;
  overflow-y: hidden;
}

body[data-page="ticket"] .ticket-composer-footer {
  gap: 10px;
  margin-top: 6px;
}

body[data-page="ticket"] .ticket-composer-footer .field-help {
  line-height: 1.3;
}

body[data-page="ticket"] .activity-divider {
  margin: 12px 0;
}

body[data-page="ticket"] .conversation-thread {
  gap: 12px;
}

@media (max-width: 720px) {
  body[data-page="ticket"] .content {
    padding-top: 14px;
  }
  body[data-page="ticket"] .page-head {
    margin-bottom: 10px;
  }
  body[data-page="ticket"] .ticket-workspace-tab {
    min-height: 34px;
    padding-inline: 10px;
  }
  body[data-page="ticket"] .ticket-conversation-body {
    padding: 10px 12px 12px;
  }
}

@media (min-width: 721px) {
  body[data-page="ticket"] .ticket-compact-summary-copy {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 6px 10px;
  }
  body[data-page="ticket"] .ticket-compact-summary .ticket-subject {
    margin: 0;
    flex: 0 1 auto;
  }
  body[data-page="ticket"] .ticket-meta {
    flex: 0 0 auto;
  }
}

/* =====================================================
   ALFA v1.22.5 · Paneles de ticket sin encabezados redundantes
   La pestaña activa funciona como título de sección.
   ===================================================== */
body[data-page="ticket"] .ticket-tab-panel > .ticket-panel-body {
  padding: 12px 14px 14px;
}

body[data-page="ticket"] .ticket-panel-utility-row {
  display: flex;
  align-items: center;
  gap: 8px;
  min-height: 0;
  margin: 0 0 8px;
}

body[data-page="ticket"] .ticket-panel-utility-row-end {
  justify-content: flex-end;
}

body[data-page="ticket"] .ticket-panel-utility-row > :empty {
  display: none;
}

body[data-page="ticket"] .ticket-panel-utility-row:has(> :only-child:empty) {
  display: none;
}

body[data-page="ticket"] .ticket-conversation-body.ticket-panel-body {
  padding-top: 10px;
}

body[data-page="ticket"] .ticket-activity-body {
  padding-top: 14px;
}

body[data-page="ticket"] .ticket-activity-body .timeline-item {
  padding-bottom: 16px;
}

body[data-page="ticket"] .ticket-activity-body .timeline-item::before {
  bottom: -1px;
}

body[data-page="ticket"] .ticket-activity-body .timeline-body {
  margin-top: 4px;
  line-height: 1.45;
}

body[data-page="ticket"] .ticket-activity-body .timeline-change {
  margin-top: 5px;
  padding: 3px 7px;
  font-size: 10.5px;
  line-height: 1.35;
}

body[data-page="ticket"] .ticket-info-list {
  gap: 10px;
}

body[data-page="ticket"] .ticket-info-list .info-row {
  gap: 2px;
}

body[data-page="ticket"] [data-ticket-tab-panel="flow"] > .card-body,
body[data-page="ticket"] [data-ticket-tab-panel="resources"] > .card-body,
body[data-page="ticket"] [data-ticket-tab-panel="ai"] > .card-body {
  padding-top: 12px;
}

body[data-page="ticket"] [data-ticket-tab-panel="resources"] .tabs {
  margin-top: -2px;
}

body[data-page="ticket"] [data-ticket-tab-panel="resources"] [data-op-panel] {
  margin-top: 12px !important;
}

@media (max-width: 720px) {
  body[data-page="ticket"] .ticket-tab-panel > .ticket-panel-body {
    padding: 10px 12px 12px;
  }
  body[data-page="ticket"] .ticket-panel-utility-row {
    margin-bottom: 6px;
  }
}

/* =====================================================
   ALFA v1.22.6 · Adjuntos compactos + imágenes inline de correo
   ===================================================== */
body[data-page="ticket"] .attachment-compact {
  display:grid;
  grid-template-columns:34px minmax(0,1fr) auto;
  align-items:center;
  gap:9px;
  min-height:54px;
  padding:8px 9px;
  border-radius:10px;
  background:var(--surface);
}
body[data-page="ticket"] .attachment-compact + .attachment-compact { margin-top:7px; }
body[data-page="ticket"] .attachment-type {
  display:grid;
  place-items:center;
  width:34px;
  height:34px;
  border:1px solid var(--border);
  border-radius:9px;
  background:var(--surface-2);
  color:var(--text-3);
}
body[data-page="ticket"] .attachment-type-image {
  color:var(--primary);
  background:color-mix(in srgb,var(--primary) 8%,var(--surface));
  border-color:color-mix(in srgb,var(--primary) 20%,var(--border));
}
body[data-page="ticket"] .attachment-copy { min-width:0; }
body[data-page="ticket"] .attachment-copy strong {
  display:block;
  max-width:100%;
  font-size:12px;
  line-height:1.25;
  overflow:hidden;
  text-overflow:ellipsis;
  white-space:nowrap;
}
body[data-page="ticket"] .attachment-copy span {
  margin-top:3px;
  font-size:10.5px;
  line-height:1.25;
  white-space:nowrap;
}
body[data-page="ticket"] .attachment-actions {
  display:flex;
  align-items:center;
  gap:3px;
  flex:0 0 auto;
}
body[data-page="ticket"] .attachment-action {
  width:30px;
  height:30px;
  border-radius:8px;
}
body[data-page="ticket"] .attachment-action:hover {
  transform:translateY(-1px);
  background:color-mix(in srgb,var(--primary) 8%,var(--surface));
}
body[data-page="ticket"] .attachment-action-danger:hover { color:var(--danger,#d92d20); }

body[data-page="ticket"] .conversation-email-html {
  white-space:normal;
  overflow-wrap:anywhere;
}
body[data-page="ticket"] .conversation-email-html p,
body[data-page="ticket"] .conversation-email-html div,
body[data-page="ticket"] .conversation-email-html ul,
body[data-page="ticket"] .conversation-email-html ol,
body[data-page="ticket"] .conversation-email-html table,
body[data-page="ticket"] .conversation-email-html blockquote {
  margin-top:0;
  margin-bottom:10px;
}
body[data-page="ticket"] .conversation-email-html > :last-child { margin-bottom:0; }
body[data-page="ticket"] .conversation-email-html a { color:var(--primary); text-decoration:underline; }
body[data-page="ticket"] .conversation-email-html table { max-width:100%; border-collapse:collapse; }
body[data-page="ticket"] .conversation-email-html td,
body[data-page="ticket"] .conversation-email-html th { max-width:100%; padding:3px 5px; vertical-align:top; }
body[data-page="ticket"] .conversation-inline-image {
  display:block;
  width:auto;
  height:auto;
  max-width:min(100%,720px);
  max-height:520px;
  margin:8px 0;
  border-radius:8px;
  object-fit:contain;
  cursor:zoom-in;
}
body[data-page="ticket"] .conversation-inline-image:focus-visible {
  outline:2px solid var(--primary);
  outline-offset:2px;
}

@media (max-width: 1180px) {
  body[data-page="ticket"] .attachment-compact {
    grid-template-columns:30px minmax(0,1fr);
  }
  body[data-page="ticket"] .attachment-actions {
    grid-column:2;
    justify-content:flex-start;
    margin-top:-2px;
  }
  body[data-page="ticket"] .attachment-type { width:30px; height:30px; }
}
body[data-page="ticket"] [data-attachments] { padding:12px; }